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The Digital Shop® Talk Radio is the home for everything you need to accelerate the performance of your shop. Whether you are considering implementing an automotive repair shop software, looking for industry best practices, or insider shop tips and tricks.

Episode #188
October 03, 2024

Strategies for Overcoming the Technician Shortage

Strategies for Overcoming the Technician Shortage

Episode #187
September 05, 2024

Insights from Shop Owners Turned Business Coaches

Ep 187

Episode #186
October 2022

Driving Adoption of Digital Tools

Promotional Graphic for DSTR Episode 186.

Episode #185
August 31, 2022

Do You Expect Changes in Motorist Interaction?

Promotional Graphic Digital Shop Talk Radio Episode 185.

Episode #184
August 24, 2022

Why Are "The Old Ways" Avoiding the Digital Benefits?

Promotional Graphic Digital Shop Talk Radio Episode 184.

Episode #183
August 17, 2022

More Revenue Per Employee With Shop-Ware/AutoVitals Integration

Promotional Graphic Digital Shop Talk Radio Episode 183.

Episode #182
August 10, 2022

Succession Planning Is Crucial

Promotional Graphic Digital Shop Talk Radio Episode 182.

Episode #181
August 3, 2022

How to Improve Advisor's Process

Promotional Graphic Digital Shop Talk Radio Episode 181.

Episode #180
July 27, 2022

Integration for Speed of Operation

Promotional Graphic Digital Shop Talk Radio Episode 180.

Episode #179
July 20, 2022

Multiply Success With Multiple Locations

Promotional Graphic Digital Shop Talk Radio Episode 179.

Episode #178
July 13, 2022

Turning Two Shops Into One Shop Operation

Promotional Graphic Digital Shop Talk Radio Episode 178.

Episode #177
July 6, 2022

Sourcing The Talents Of The Future

Promotional Graphic Digital Shop Talk Radio Episode 177.

Episode #176
June 29, 2022

Changing Shop Operations For Better Results

Promotional Graphic Digital Shop Talk Radio Episode 176.

Episode #175
June 22, 2022

Should You Sublet Or Refer To A Different Shop?

Promotional Graphic Digital Shop Talk Radio Episode 175.

Episode #174
June 15, 2022

My Peers' Input Made Me Change Shop Operations

Promotional Graphic Digital Shop Talk Radio Episode 174.

Episode #173
June 8, 2022

Financing - An Overlooked Opportunity?

Promotional Graphic Digital Shop Talk Radio Episode 173.

Episode #172
June 1, 2022

Strategies to Build Trust and Accountability

Promotional Graphic Digital Shop Talk Radio Episode 172.

Episode #171
May 25, 2022

Specific Leadership Skills To Run A Successful Shop

Promotional Graphic Digital Shop Talk Radio Episode 171.

Episode #170
May 18, 2022

Top Shops What Do They Do Differently?

Promotional Graphic Digital Shop Talk Radio Episode 170.

Episode #168
May 4, 2022

Transition Your Digital Mindset from Single to Multi Location

Promotional Graphic Digital Shop Talk Radio Episode 168.

Episode #167
April 27, 2022

How Going Digital Empowers A Top Shop Culture

Promotional Graphic Digital Shop Talk Radio Episode 167.

Episode #166
April 20, 2022

More Trends in Independent Automotive

Promotional Graphic Digital Shop Talk Radio Episode 166.

Episode #165
April 13, 2022

My Shop's Transformation

Promotional Graphic Digital Shop Talk Radio Episode 165.

Episode #164
April 6, 2022

Trends for the Future of Independent Automotive

Promotional Graphic Digital Shop Talk Radio Episode 164.

Episode #163
March 30, 2022

How to repeat The Digital Shop at my next location?

Promotional Graphic Digital Shop Talk Radio Episode 161.

Episode #162
March 23, 2022

Behavioral Changes Needed for Success

Promotional Graphic Digital Shop Talk Radio Episode 162.

Episode #161
March 16, 2022

What is the Best Digital Inspection Process?

Promotional Graphic Digital Shop Talk Radio Episode 161.

Episode #160
March 9, 2022

Do's and Don'ts for Effective Auto-Population

Promotional Graphic Digital Shop Talk Radio Episode 160.

Episode #159
March 2, 2022

Save 10+ Min Per Inspection And Increase the Approval Rate

Promotional Graphic Digital Shop Talk Radio Episode 159.

Episode #158
February 23, 2022

How To Overcome The Typical Hurdles Introducing The Digital Shop

Promotional Graphic Digital Shop Talk Radio Episode 158.

Episode #157
February 16, 2022

Is Your Inspection Process working the way you want?

Promotional Graphic Digital Shop Talk Radio Episode 157.

Episode #156
February 9, 2022

Building Impactful Inspection Sheets

Promotional Graphic Digital Shop Talk Radio Episode 156.

Episode #155
February 2, 2022

Understanding Workflow To Improve Production

Promotional Graphic Digital Shop Talk Radio Episode 155.

Episode #153
January 19, 2022

The Digital Shop in 2022 - A Business with Diesel Focus

Promotional Graphic Digital Shop Talk Radio Episode 153.

Episode #152
January 12, 2022

How Generation Change Alters Shop Operations

Promotional Graphic Digital Shop Talk Radio Episode 152.

Episode #151
January 5, 2022

How do single- and multi-location businesses prepare for 2022?

Promotional Graphic Digital Shop Talk Radio Episode 151.

Episode #150
December 29, 2021

What we learned in 2021 and expect for 2022

Promotional Graphic Digital Shop Talk Radio Episode 150.

Episode #149
December 22, 2021

Doubling weekly revenue in Alaska with The Digital Shop

Promotional Graphic Digital Shop Talk Radio Episode 149.

Episode #148
December 15, 2021

How to increase ARO by 60% in less than 2 years

Promotional Graphic Digital Shop Talk Radio Episode 148.

Episode #147
December 8, 2021

Recruiting Staff And Customers As A Digital Shop

Promotional Graphic Digital Shop Talk Radio Episode 147.

Episode #146
December 1, 2021

Growing In The Digital Shop / The Evolution

Promotional Graphic Digital Shop Talk Radio Episode 146.

Episode #145
November 24, 2021

Smart Markers and Other Productivity Boosters

Promotional Graphic Digital Shop Talk Radio Episode 145.

Episode #144
November 17, 2021

False Friends: Practices which seem obvious but are not effective

Promotional Graphic Digital Shop Talk Radio Episode 144.

Episode #143
November 10, 2021

How to Improve Shop Operations through Teamwork

Promotional Graphic Digital Shop Talk Radio Episode 143.

Episode #142
November 3, 2021

Steps to go digital that really work

Promotional Graphic Digital Shop Talk Radio Episode 142.

Episode #141
October 20, 2021

Effective Work Scheduling using Appointments and Tech Feedback

Promotional Graphic Digital Shop Talk Radio Episode 141.

Episode #140
October 13, 2021

The Difference Between a Good and Bad Inspection

Promotional Graphic Digital Shop Talk Radio Episode 140.

Episode #139
October 6, 2021

How Many Inspection Sheets Do You Use and When

Promotional Graphic Digital Shop Talk Radio Episode 139.

Episode #138
September 30, 2021

Eliminating Traditional Beliefs To Become A Successful Digital Shop

Promotional Graphic Digital Shop Talk Radio Episode 138.

Episode #137
September 22, 2021

Transformational Leadership in Multi and Single Location Shops

Promotional Graphic Digital Shop Talk Radio Episode 137.

Episode #136
September 15, 2021

Fundamentals of the New Kind of Motorist Interaction

Promotional Graphic Digital Shop Talk Radio Episode 136.

Episode #135
September 8, 2021

What are The Digital Shop® patterns of success?

Promotional Graphic Digital Shop Talk Radio Episode 135.

Episode #134
September 1, 2021

Build Your Winning Game based on Fundamentals

Promotional Graphic Digital Shop Talk Radio Episode 134.

Episode #133
August 25, 2021

Every Tech-minute is $4+. Communicate without interrupting them.

Promotional Graphic Digital Shop Talk Radio Episode 133.

Episode #132
August 18, 2021

How Website & SEO KPIs Turn Google Searches Into Measurable Results

Promotional Graphic Digital Shop Talk Radio Episode 132.

Episode #131
August 11, 2021

How Digital Processes Make Shop Operations Highly Efficient

Promotional Graphic Digital Shop Talk Radio Episode 131.

Episode #130
August 5, 2021

AutoVitals & Tekmetric Partner for Higher Shop Productivity

Promotional Graphic Digital Shop Talk Radio Episode 130.

Episode #129
July 28, 2021

How Visual Shop Workflow Can Organize Your Business for Growth

Promotional Graphic Digital Shop Talk Radio Episode 129.

Episode #128
July 21, 2021

Why the digital shop process is an essential ingredient to triple shop revenue

Promotional Graphic Digital Shop Talk Radio Episode 128.

Episode #127
July 14, 2021

The Data-Driven Shop: When To Add or Replace Staff for Growth

Promotional Graphic Digital Shop Talk Radio Episode 127.

Episode #126
July 7, 2021

The Best Shop KPIs to Supplement Staff Compensation

Promotional Graphic Digital Shop Talk Radio Episode 126.

Episode #125
June 30, 2021

Real couples operating successful businesses together

Promotional Graphic Digital Shop Talk Radio Episode 125.

Episode #124
June 23, 2021

Workflow management made simple

Promotional Graphic Digital Shop Talk Radio Episode 124.

Episode #123
June 16, 2021

Process changes for future proofing your business

Promotional Graphic Digital Shop Talk Radio Episode 123.

Episode #122
June 9, 2021

Future proofing your business

Promotional Graphic Digital Shop Talk Radio Episode 122.

Episode #121
June 2, 2021

The 3 hardest, but most rewarding, steps to going digital

Promotional Graphic Digital Shop Talk Radio Episode 121.

Episode #120
May 26, 2021

Do Motorists appreciate a fast inspection?

Promotional Graphic Digital Shop Talk Radio Episode 120.

Episode #119
May 19, 2021

Keep the customers coming back with The Digital Shop strategies

Promotional Graphic Digital Shop Talk Radio Episode 119.

Episode #118
May 12, 2021

Even Google is becoming more transparent

Promotional Graphic Digital Shop Talk Radio Episode 118.

Episode #117
May 5, 2021

Why there's never a "perfect" time to implement new systems

Promotional Graphic Digital Shop Talk Radio Episode 117.

Episode #116
Apr 28, 2021

Is a Production Manager role right for your shop?

Promotional Graphic Digital Shop Talk Radio Episode 116.

Episode #115
Apr. 21, 2021

Productivity = Profitability: Optimize Utilization of Bays & Techs

Promotional Graphic Digital Shop Talk Radio Episode 115.

Episode #114
Apr 14, 2021

Shop Culture & KPIs to Drive Multi-Location Success

Promotional Graphic Digital Shop Talk Radio Episode 114.

Episode #113
Apr. 7, 2021

Audit Inspections for A Consistent Motorist Experience

Promotional Graphic Digital Shop Talk Radio Episode 113.

Episode #112
Mar. 30, 2021

Best practices to keep ARO high across multiple locations

Promotional Graphic Digital Shop Talk Radio Episode 112.

Episode #111
Mar. 24, 2021

Best practices for boosting average hours per inspection

Promotional Graphic Digital Shop Talk Radio Episode 111.

Episode #110
Mar. 17, 2021

Best practices to boost average hours per inspection - Part 3

Promotional Graphic Digital Shop Talk Radio Episode 110.

Episode #109
Mar. 10, 2021

Best practices for boosting average hours per inspection

Promotional Graphic Digital Shop Talk Radio Episode 109.

Episode #108
Mar. 3, 2021

Boosting Technician Effectiveness to Boost Profitability

Promotional Graphic Digital Shop Talk Radio.

Episode #107
Feb. 25, 2021

BayIQ & AutoVitals: Keep and Upsell Your Most Valuable Customers

Promotional Graphic Digital Shop Talk Radio Episode 107.

Episode #106
Feb. 17, 2021

99% Inspection Rate --> Increased ARO: Coincidence?

Promotional Graphic Digital Shop Talk Radio Episode 106.

Episode #105
Feb. 11, 2021

Shop-Ware and AutoVitals Integration

Promotional Graphic Digital Shop Talk Radio Episode 105.

Episode #104
Feb. 03, 2021

Ask the Coach -
Mike Bennett, ATI

Promotional Graphic Digital Shop Talk Radio Episode 104.

Episode #103
Jan. 20, 2021

The Digital Shop® Conference 2021 Preview!

Promotional Graphic for Digital Shop Conference 2021.

Episode #102
Jan. 13, 2020

Who Wants to Be a Digital Shop Millionaire?! BCP Edition

Promotional Graphic Digital Shop Talk Radio Episode 102.

Episode #101
Jan. 06, 2021

Who Wants to Be a Digital Shop Millionaire?!

Promotional Graphic Digital Shop Talk Radio Episode 101.

Episode #100
Dec. 30, 2020

2020 Year
in Review

Promotional Graphic Digital Shop Talk Radio Episode 100.

Episode #99
Dec. 23, 2020

Leadership Doesn't End When the Doors Roll Down

Promotional Graphic Digital Shop Talk Radio Episode 99.

Episode #98
Dec. 16, 2020

Special Event:
Digital Shop Jeopardy!

Promotional Graphic Digital Shop Talk Radio Episode 98.

Episode #97
Dec. 09, 2020

Give Digital Consumers What They Crave: Price Transparency

Promotional Graphic Digital Shop Talk Radio Episode 97.

Episode #96
Dec. 03, 2020

Meet Tom Braun: Where There is a Will, There is a Way

Promotional Graphic Digital Shop Talk Radio Episode 96.

Episode #95
Nov. 25th, 2020

Te-E Times:
Not Just a Time Clock

Promotional Graphic Digital Shop Talk Radio Episode 95.

Episode #94
Nov. 18th, 2020

The BCP:
An Easy Button for Your Shop

Promotional Graphic Digital Shop Talk Radio Episode 94.

Episode #93
Nov. 11th, 2020

Unleash the Full Power of The Digital Shop®

Promotional Graphic Digital Shop Talk Radio Episode 93.

Episode #92
Nov. 04, 2020

Mastering the Basics for Shop Success

Promotional Graphic Digital Shop Talk Radio Episode 92.

Episode #91
Oct. 28th, 2020

Special Event:
Ask Us Anything!

Promotional Graphic Digital Shop Talk Radio Episode 91.

Episode #90
Oct. 21, 2020

It's the Process: Digital Shop Owners Go Multi

Promotional Graphic Digital Shop Talk Radio Episode 90.

Episode #89
Oct. 14th, 2020

Building an All-Star Team on a Budget

Promotional Graphic Digital Shop Talk Radio Episode 89.

Episode #88
Oct. 7th, 2020

Could Your Best Marketer Be Your SA?

Promotional Graphic Digital Shop Talk Radio Episode 88.

Episode #87
Sept. 30, 2020

Should Techs Write Estimates?

Promotional Graphic Digital Shop Talk Radio Episode 87.

Episode #86
9/23, 2020

Enabling Your SA to Handle More Work

Promotional Graphic Digital Shop Talk Radio Episode 86.

Episode #85
Sept. 16, 2020

What to do When Business is Slow

Promotional Graphic Digital Shop Talk Radio Episode 85.

Episode #84
9/9, 2020

Best Drop-Off Experience: At the Counter or At the Vehicle?

Promotional Graphic Digital Shop Talk Radio Episode 84.

Episode #83
Sept. 2, 2020

What's better: Educating With Trends or Current Vehicle Conditions?

Promotional Graphic Digital Shop Talk Radio Episode 83.

Episode #82
8/26, 2020

Remote Possibilities: Managing Production Outside the Shop

Promotional Graphic Digital Shop Talk Radio Episode 82.

Episode #81
Aug. 19, 2020

Who Runs Production In Your Shop?

Promotional Graphic Digital Shop Talk Radio Episode 80.

Episode #80
8/12, 2020

Using Digital Tools to Maximize Shop Efficiency

Promotional Graphic Digital Shop Talk Radio Episode 80.

Episode #79
Aug. 5, 2020

How to Teach an Old Dog New Tricks

Promotional Graphic Digital Shop Talk Radio Episode 79.

Episode #78
July 29, 2020

How to Stop Dropping the Ball

Promotional Graphic Digital Shop Talk Radio Episode 78.

Episode #77
July 22, 2020

The Profitable Possibilities of Data in the Shop

Promotional Graphic Digital Shop Talk Radio Episode 77.

Episode #76
July 15, 2020

Gaining Consistency and Time Using a Guided Approach

Promotional Graphic Digital Shop Talk Radio Episode 76.

Episode #75
July 8, 2020

Unlocking Success With Effective Task Managers

Promotional Graphic Digital Shop Talk Radio Episode 77.

Episode #74
July 1, 2020

Why Your SA Will Need A Gym Membership

Promotional Graphic Digital Shop Talk Radio Episode 74.

Episode #73
June 24, 2020

Digital SA's Do More in Less Time

Promotional Graphic Digital Shop Talk Radio Episode 73.

Episode #72
June 17, 2020

Improving ARO One Process at a Time

Promotional Graphic Digital Shop Talk Radio Episode 72.

Episode #71
June 10, 2020

Win Them Over By Managing Expectations

Promotional Graphic Digital Shop Talk Radio Episode 71.

Episode #70
June 03, 2020

Educating the Motorist for Higher Approval

Promotional Graphic Digital Shop Talk Radio Episode 70.

Episode #69
May 27, 2020

Quick Wins Create Immediate Staff Buy-In

Promotional Graphic Digital Shop Talk Radio Episode 69.

Episode #68
May 20, 2020

The Value of an Effective Digital Inspection

Promotional Graphic Digital Shop Talk Radio Episode 68.

Episode #67
May 13, 2020

Digital Service Advisors Propel Shop Growth

Promotional Graphic Digital Shop Talk Radio Episode 67.

Episode #66
May 05, 2020

The Digital Tech’s Direct Impact On Work Sold

Promotional Graphic Digital Shop Talk Radio Episode 67.

Episode #65
April 29, 2020

From Growing Pains to Goal-Smashing Gains

Promotional Graphic Digital Shop Talk Radio Episode 65.

Episode #64
April 22, 2020

Fighting Declining Car Counts With A Tablet

Promotional Graphic Digital Shop Talk Radio Episode 64.

Episode #63
April 15, 2020

Are You a Tigger?
Or an Eeyore?

Promotional Graphic Digital Shop Talk Radio Episode 63.

Episode #62
April 08, 2020

Spiting COVID By Taking Care of Your Customers

Promotional Graphic for Digital Shop Talk Radio Episode 62.

Episode #61
April 01, 2020

Stay Relevant By Remembering the 'Why'

Promotional Graphic for Digital Shop Talk Radio Episode 61.

Episode #60
March 18, 2020

Creating and Managing Sizable Shop Growth

Promotional Graphic for Digital Shop Talk Radio Episode 60.

Episode #59
March 11, 2020

With Consistent Processes, Your Customers Take Notice

Promotional Graphic Digital Shop Talk Radio Episode 59.

Episode #58
March 04, 2020

Why Reviews Matter & How to Get Them

Promotional Graphic Digital Shop Talk Radio Episode 58.

Episode #57
February 26, 2020

Managing Multiple Shop In the Digital Age

Promotional Graphic Digital Shop Talk Radio Episode 57.

Episode #56
February 19, 2020

The Process of Going Digital through the Eyes of a Tech

Promotional Graphic Digital Shop Talk Radio Episode 56.

Episode #55
February 12, 2020

Using KPIs to Examine Causes & Consequences

Promotional Graphic Digital Shop Talk Radio Episode 55.

Episode #54
February 05, 2020

Auditing Inspections: The Secret to Boosting ARO

Promotional Graphic Digital Shop Talk Radio Episode 54.

Episode #53
January 29, 2020

Raising the Stakes By Refining the Process

Promotional Graphic Digital Shop Talk Radio Episode 53.

Episode #52
January 22, 2020

Galvanizing Culture Using Regular Shop Meetings

Promotional Graphic Digital Shop Talk Radio Episode 52.

Episode #51
January 15, 2020

Maximizing ARO By Editing Every Picture

Promotional Graphic Digital Shop Talk Radio Episode 51.

Episode #50
January 10, 2020

LIVE from The Digital Shop® Conference

Promotional Graphic Digital Shop Talk Radio Episode 50.

Episode #49
January 08, 2020

Set & Achieve Ambitious Goals Using the Digital Shop

Promotional Graphic Digital Shop Talk Radio Episode 49.

Episode #48
January 02, 2020

Modern Solutions To Service Advising Problems

Promotional Graphic Digital Shop Talk Radio Episode 48.
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