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Join Tom Dorsey and special automotive industry guests, Wednesdays at 1p ET/10a PT. The Digital Shop® Talk Radio is where you'll find everything you need whether you are considering implementing an automotive repair shop software, looking for industry best practices, or insider shop tips and tricks. You don't want to miss it!

Episode #113
Apr. 6, 2021

Best practices for boosting average hours per inspection

Episode #112
Mar. 30, 2021

Best practices to keep ARO high across multiple locations

Episode #111
Mar. 24, 2021

Best practices for boosting average hours per inspection

Episode #110
Mar. 17, 2021

Best practices to boost average hours per inspection - Part 3

Episode #109
Mar. 10, 2021

Best practices for boosting average hours per inspection

Episode #108
Mar. 3, 2021

Boosting Technician Effectiveness to Boost Profitability

Episode #107
Feb. 25, 2021

BayIQ & AutoVitals: Keep and Upsell Your Most Valuable Customers

Episode #106
Feb. 17, 2021

99% Inspection Rate --> Increased ARO: Coincidence?

Episode #105
Feb. 11, 2021

Shop-Ware and AutoVitals Integration

Episode #104
Feb. 03, 2021

Ask the Coach -
Mike Bennett, ATI

Episode #103
Jan. 20, 2021

The Digital Shop® Conference 2021 Preview!

Episode #102
Jan. 13, 2020

Who Wants to Be a Digital Shop Millionaire?! BCP Edition

Episode #101
Jan. 06, 2021

Who Wants to Be a Digital Shop Millionaire?!

Episode #100
Dec. 30, 2020

2020 Year
in Review

Episode #99
Dec. 23, 2020

Leadership Doesn't End When the Doors Roll Down

Episode #98
Dec. 16, 2020

Special Event:
Digital Shop Jeopardy!

Episode #97
Dec. 09, 2020

Give Digital Consumers What They Crave: Price Transparency

Episode #96
Dec. 03, 2020

Meet Tom Braun: Where There is a Will, There is a Way

Episode #95
Nov. 25th, 2020

Te-E Times:
Not Just a Time Clock

Episode #94
Nov. 18th, 2020

The BCP:
An Easy Button for Your Shop

Episode #93
Nov. 11th, 2020

Unleash the Full Power of The Digital Shop®

Episode #92
Nov. 04, 2020

Mastering the Basics for Shop Success

Increase ARO

Episode #91
Oct. 28th, 2020

Special Event:
Ask Us Anything!

Episode #90
Oct. 21, 2020

It's the Process: Digital Shop Owners Go Multi

Episode #89
Oct. 14th, 2020

Building an All-Star Team on a Budget

Episode #88
Oct. 7th, 2020

Could Your Best Marketer Be Your SA?

Episode 88

Episode #87
Sept. 30, 2020

Should Techs Write Estimates?

Episode #86
9/23, 2020

Enabling Your SA to Handle More Work

Episode #85
Sept. 16, 2020

What to do When Business is Slow

Episode #84
9/9, 2020

Best Drop-Off Experience: At the Counter or At the Vehicle?

Episode #83
Sept. 2, 2020

What's better: Educating With Trends or Current Vehicle Conditions?

Episode #82
8/26, 2020

Remote Possibilities: Managing Production Outside the Shop

Episode #82

Episode #81
Aug. 19, 2020

Who Runs Production In Your Shop?

Episode #80
8/12, 2020

Using Digital Tools to Maximize Shop Efficiency

Episode #79
Aug. 5, 2020

How to Teach an Old Dog New Tricks

Episode #78
July 29, 2020

How to Stop Dropping the Ball

Episode #77
July 22, 2020

The Profitable Possibilities of Data in the Shop

Episode #76
July 15, 2020

Gaining Consistency and Time Using a Guided Approach

Episode #75
July 8, 2020

Unlocking Success With Effective Task Managers

Episode #74
July 1, 2020

Why Your SA Will Need A Gym Membership

Episode #73
June 24, 2020

Digital SA's Do More in Less Time

Episode #72
June 17, 2020

Improving ARO One Process at a Time

Episode #71
June 10, 2020

Win Them Over By Managing Expectations

Episode #70
June 03, 2020

Educating the Motorist for Higher Approval

Episode #69
May 27, 2020

Quick Wins Create Immediate Staff Buy-In

Episode #68
May 20, 2020

The Value of an Effective Digital Inspection

Episode #67
May 13, 2020

Digital Service Advisors Propel Shop Growth

Episode #66
May 05, 2020

The Digital Tech’s Direct Impact On Work Sold

Episode #65
April 29, 2020

From Growing Pains to Goal-Smashing Gains

Episode #64
April 22, 2020

Fighting Declining Car Counts With A Tablet

Episode #63
April 15, 2020

Are You a Tigger?
Or an Eeyore?

Episode #62
April 08, 2020

Spiting COVID By Taking Care of Your Customers

Episode #61
April 01, 2020

Stay Relevant By Remembering the 'Why'

Episode #60
March 18, 2020

Creating and Managing Sizable Shop Growth

Episode #59
March 11, 2020

With Consistent Processes, Your Customers Take Notice

Episode #58
March 04, 2020

Why Reviews Matter & How to Get Them

Episode #57
February 26, 2020

Managing Multiple Shop In the Digital Age

Episode #56
February 19, 2020

The Process of Going Digital through the Eyes of a Tech

Episode #55
February 12, 2020

Using KPIs to Examine Causes & Consequences

Episode #54
February 05, 2020

Auditing Inspections: The Secret to Boosting ARO

Episode #53
January 29, 2020

Raising the Stakes By Refining the Process

Episode #52
January 22, 2020

Galvanizing Culture Using Regular Shop Meetings

Episode #51
January 15, 2020

Maximizing ARO By Editing Every Picture

Episode #50
January 10, 2020

LIVE from The Digital Shop® Conference

Episode #49
January 08, 2020

Set & Achieve Ambitious Goals Using the Digital Shop

Episode #48
January 02, 2020

Modern Solutions To Service Advising Problems

Episode #47
December 26, 2019

Getting Back To The Basics

Episode #46
December 18, 2019

Savvy Staffing Techniques For the Digital Shop

Episode #45
December 11, 2019

Maximize Positive Outcomes By Running at Peak Efficiency

Episode #44
December 04, 2019

Networking Like a Boss Using The Digital Shop®

Episode #43
November 27, 2019

It Takes a Village

Episode #42
November 20, 2019

Case Study Pt. 2: Becoming A Pro at Pickup

Episode #41
November 13, 2019

From Reactive to Proactive: A Rewarding Change In Mindset

Episode #40
November 06, 2019

Gaining the Advantage by Staying Ahead of the Game

Episode #39
October 30, 2019

Spooky Pitfalls to Avoid When Implementing a Digital Shop

Episode #38
October 23, 2019

Digital Shop Conference 2020 Preview Episode

Episode #37
October 16, 2019

Become a Better Coach by Becoming More Coachable

Episode #36
October 9, 2019

Case Study Pt. 1: Becoming a Pro at Pickup

Episode #35
October 2, 2019

Overcome Price Shoppers By Asking The Right Questions

Episode #34
September 25, 2019

Open New Doors With A Full-Time Estimator

Episode #33
September 18, 2019

Stay In Touch Reap The Benefits

Episode #32
September 11, 2019

Drop Off Is Not A Touchpoint To Be Taken Lightly

Episode #31
September 4, 2019

Legally Speaking: Handling Tough Legal Questions

Episode #30
August 28, 2019

Building and Elevating Your Service Advisor Team

Episode #29
August 21, 2019

How To Capture More Value From Your Inspections

Episode #28
August 14, 2019

Optimize Workflow by
Pushing Your Techs’ Capacity

Episode #27
August 7, 2019

The Ambitious Women Changing the Future of Automotive Repair

Episode #26
July 31, 2019

AutoVitals and Protractor: The In’s and Out’s of Integration

Episode #25
July 24, 2019

The 25-Year Evolution of the Independent Automotive Repair Industry

Episode #24
July 17, 2019

Setting Your Shop Up for Expansion: Everything You Need to Know

Episode #23
July 10, 2019

Overcoming Hurdles and Creating Opportunities

Episode #22
July 3, 2019

Special Episode: The People Behind The Digital Shop

Episode #21
June 26, 2019

How to Increase Customer Acquisition by Providing Answers Online

Episode #20
June 19, 2019

Chasing a Better Motorist Experience, Build Trust With Customer Reviews

Episode #19
June 12, 2019

How to Succeed at Overcoming Your Customers’ Objections & Getting The Sale

Episode #18
June 5, 2019

How to Succeed at Overcoming Your Staff’s Objections & Getting Their Buy-In

Episode #17
May 29, 2019

5 THINGS YOUR TECHNICIANS AREN’T DOING IN THEIR DIGITAL INSPECTIONS

Episode #16
May 22, 2019

How to Succeed at Overcoming Your Staff’s Objections & Getting Their Buy-In

Episode #15
May 15, 2019

THE 5 BIGGEST MARKETING MISTAKES SHOPS MAKE AND HOW TO AVOID THEM

Episode #14
May 8, 2019

INSPECTION TUNE-UP: HOW GREAT INSPECTIONS ARE LIKE GREAT STORIES

Episode #13
May 1, 2019

HIGHER SHOP PRODUCTIVITY THROUGH EFFECTIVE DIGITAL COMMUNICATION

Episode #12
April 24, 2019

INSPECTION TUNE-UP: HOW GREAT INSPECTIONS ARE LIKE GREAT STORIES

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