skip to Main Content

Join AutoVitals' one and only Tom Dorsey and a special automotive industry guest every Wednesday at 10am PT / 1pm PT. Whether you are considering implementing an automotive repair shop software, looking for industry best practices, or inside shop tips and tricks The Digital Shop® Talk Radio is the place to be.

Episode #85
Sept. 16, 2020

What to do When Business is Slow

Episode #84
9/9, 2020

Best Drop-Off Experience: At the Counter or At the Vehicle?

Episode #83
Sept. 2, 2020

What's better: Educating With Trends or Current Vehicle Conditions?

Episode #82
8/26, 2020

Remote Possibilities: Managing Production Outside the Shop

Episode #82

Episode #81
Aug. 19, 2020

Who Runs Production In Your Shop?

Episode #80
8/12, 2020

Using Digital Tools to Maximize Shop Efficiency

Episode #79
Aug. 5, 2020

How to Teach an Old Dog New Tricks

Episode #78
July 29, 2020

How to Stop Dropping the Ball

Episode #77
July 22, 2020

The Profitable Possibilities of Data in the Shop

Episode #76
July 15, 2020

Gaining Consistency and Time Using a Guided Approach

Episode #75
July 8, 2020

Unlocking Success With Effective Task Managers

Episode #74
July 1, 2020

Why Your SA Will Need A Gym Membership

Episode #73
June 24, 2020

Digital SA's Do More in Less Time

Episode #72
June 17, 2020

Improving ARO One Process at a Time

Episode #71
June 10, 2020

Win Them Over By Managing Expectations

Episode #70
June 03, 2020

Educating the Motorist for Higher Approval

Episode #69
May 27, 2020

Quick Wins Create Immediate Staff Buy-In

Episode #68
May 20, 2020

The Value of an Effective Digital Inspection

Episode #67
May 13, 2020

Digital Service Advisors Propel Shop Growth

Episode #66
May 05, 2020

The Digital Tech’s Direct Impact On Work Sold

Episode #65
April 29, 2020

From Growing Pains to Goal-Smashing Gains

Episode #64
April 22, 2020

Fighting Declining Car Counts With A Tablet

Episode #63
April 15, 2020

Are You a Tigger?
Or an Eeyore?

Episode #62
April 08, 2020

Spiting COVID By Taking Care of Your Customers

Episode #61
April 01, 2020

Stay Relevant By Remembering the 'Why'

Episode #60
March 18, 2020

Creating and Managing Sizable Shop Growth

Episode #59
March 11, 2020

With Consistent Processes, Your Customers Take Notice

Episode #58
March 04, 2020

Why Reviews Matter & How to Get Them

Episode #57
February 26, 2020

Managing Multiple Shop In the Digital Age

Episode #56
February 19, 2020

The Process of Going Digital through the Eyes of a Tech

Episode #55
February 12, 2020

Using KPIs to Examine Causes & Consequences

Episode #54
February 05, 2020

Auditing Inspections: The Secret to Boosting ARO

Episode #53
January 29, 2020

Raising the Stakes By Refining the Process

Episode #52
January 22, 2020

Galvanizing Culture Using Regular Shop Meetings

Episode #51
January 15, 2020

Maximizing ARO By Editing Every Picture

Episode #50
January 10, 2020

LIVE from The Digital Shop® Conference

Episode #49
January 08, 2020

Set & Achieve Ambitious Goals Using the Digital Shop

Episode #48
January 02, 2020

Modern Solutions To Service Advising Problems

Episode #47
December 26, 2019

Getting Back To The Basics

Episode #46
December 18, 2019

Savvy Staffing Techniques For the Digital Shop

Episode #45
December 11, 2019

Maximize Positive Outcomes By Running at Peak Efficiency

Episode #44
December 04, 2019

Networking Like a Boss Using The Digital Shop®

Episode #43
November 27, 2019

It Takes a Village

Episode #42
November 20, 2019

Case Study Pt. 2: Becoming A Pro at Pickup

Episode #41
November 13, 2019

From Reactive to Proactive: A Rewarding Change In Mindset

Episode #40
November 06, 2019

Gaining the Advantage by Staying Ahead of the Game

Episode #39
October 30, 2019

Spooky Pitfalls to Avoid When Implementing a Digital Shop

Episode #38
October 23, 2019

Digital Shop Conference 2020 Preview Episode

Episode #37
October 16, 2019

Become a Better Coach by Becoming More Coachable

Episode #36
October 9, 2019

Case Study Pt. 1: Becoming a Pro at Pickup

Episode #35
October 2, 2019

Overcome Price Shoppers By Asking The Right Questions

Episode #34
September 25, 2019

Open New Doors With A Full-Time Estimator

Episode #33
September 18, 2019

Stay In Touch Reap The Benefits

Episode #32
September 11, 2019

Drop Off Is Not A Touchpoint To Be Taken Lightly

Episode #31
September 4, 2019

Legally Speaking: Handling Tough Legal Questions

Episode #30
August 28, 2019

Building and Elevating Your Service Advisor Team

Episode #29
August 21, 2019

How To Capture More Value From Your Inspections

Episode #28
August 14, 2019

Optimize Workflow by
Pushing Your Techs’ Capacity

Episode #27
August 7, 2019

The Ambitious Women Changing the Future of Automotive Repair

Episode #26
July 31, 2019

AutoVitals and Protractor: The In’s and Out’s of Integration

Episode #25
July 24, 2019

The 25-Year Evolution of the Independent Automotive Repair Industry

Episode #24
July 17, 2019

Setting Your Shop Up for Expansion: Everything You Need to Know

Episode #23
July 10, 2019

Overcoming Hurdles and Creating Opportunities

Episode #22
July 3, 2019

Special Episode: The People Behind The Digital Shop

Episode #21
June 26, 2019

How to Increase Customer Acquisition by Providing Answers Online

Episode #20
June 19, 2019

Chasing a Better Motorist Experience, Build Trust With Customer Reviews

Episode #19
June 12, 2019

How to Succeed at Overcoming Your Customers’ Objections & Getting The Sale

Episode #18
June 5, 2019

How to Succeed at Overcoming Your Staff’s Objections & Getting Their Buy-In

Episode #17
May 29, 2019

5 THINGS YOUR TECHNICIANS AREN’T DOING IN THEIR DIGITAL INSPECTIONS

Episode #16
May 22, 2019

How to Succeed at Overcoming Your Staff’s Objections & Getting Their Buy-In

Episode #15
May 15, 2019

THE 5 BIGGEST MARKETING MISTAKES SHOPS MAKE AND HOW TO AVOID THEM

Episode #14
May 8, 2019

INSPECTION TUNE-UP: HOW GREAT INSPECTIONS ARE LIKE GREAT STORIES

Episode #13
May 1, 2019

HIGHER SHOP PRODUCTIVITY THROUGH EFFECTIVE DIGITAL COMMUNICATION

Episode #12
April 24, 2019

INSPECTION TUNE-UP: HOW GREAT INSPECTIONS ARE LIKE GREAT STORIES

Back To Top