Episode Description
The phrase “Lost in Translation” is one that no longer applies to auto repair centers that are masters of the Digital Vehicle Inspection (DVI). In this week’s episode, we are going to show you:
- Why customers prefer buying after receiving a DVI instead of being sold to over the phone
- Metrics and milestones to prove how effective the DVI process can be
- Techniques for staff buy-in because when techs and SAs are in lockstep, almost any goal is insurmountable
- Quick wins for your shop to capture the value of DVI from Day 1