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Cause and effect is a basic concept but is tried and true when it comes to diagnosing pain points and growth areas in your shop. On this week’s episode of Digital Shop Talk Radio, host Tom Dorsey has Sergio Garza (Rick & Ray’s Auto Plaza, Fort Worth, TX) on to discuss how Sergio sees causes and consequences through the lens of KPIs.

Tom and Sergio will also discuss how he and his team use stats to manage outcomes in every aspect of their shop including workload, car count, output, and so much more. As Sergio will tell you, running a shop in this fashion reflects the transparency customers receive and appreciate from a Digital Shop like his.

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