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The changes in the industry in the last 5-10 years have been huge and business owners and vendors alike have had the opportunity and obligation to respond to or even shape those changes. Whether it is going digital in inspection and workflow in shop operation and motorist interaction or building shop culture around highly productive teams, they have proven to be extremely positive but also demanding. This podcast reviews the changes so far and will attempt to predict what is coming next. Join Frank Scandura and Uwe in the discussion about what’s needed to be done to be successful.

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