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The Digital Shop Talk Radio

Episode Description

Your service team could start to pack on a few pounds by eliminating the never-ending stream of back-and-forth trips to the bays. That is if they optimize digital communication and workflow management.

Here are some things we learned:

  • Workflow management tools and strategies that keep your techs busy and your SA focused on selling more work
  • Best practices on digital communication, both internal and with customers, to eliminate confusion and wasted time
  • The financial results (and potential weight gain) that can come as a result of a highly-efficient SA – Real-life examples and experiences from shop owner Thomas Richardson (Master Tech Automotive, Richland, Wash.)
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