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The ability to measure behavioral KPIs beyond a reasonable doubt allows business owners to align business drivers with staff compensation.

Combining the business control panel (BCP) – where there is a way to measure performance and track growth – is one of the ways to measure KPIs that we discuss in this episode.  Is flag hour pay obsolete or can we use data from the BCP and a written career path for a better plan?  Join Greg Masewic, Frank Scandura, Uwe, and Bill as they discuss what the future will bring and how all of us need to prepare to maximize auto repair shop success.

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