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Today’s Service Advisors strive to say yes to as many customers as possible without creating chaos in the shop and allowing Production Managers to maximize production in the backshop. Brittany Schindler- GM – Rod’s Japanese Auto Care, Sara Savio – Service Manager – Made In America – Made In Japan,  joins Bill to share with you how the precious tech minutes, worth $4+, can be put to more effective use. This results in a lot more customers enjoying a ‘Yes” from the Service Advisor.

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