Today’s Service Advisors strive to say yes to as many customers as possible without creating chaos in the shop and allowing Production Managers to maximize production in the back shop. Brittany Schindler- GM of Rod’s Japanese Auto Care, and Sara Savio – Service Manager – Made In America – Made In Japan, join Bill to share with you how the precious tech minutes, worth $4+, can be put to more effective use. This results in a lot more customers enjoying a ‘Yes” from the Service Advisor.
