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Episode Description

In times of need, it is important to stay front of mind and be as genuine as possible. During these times though, it is more important than ever to keep your customers’ (and your own) needs and motivations at the forefront of everything you do. We can call it the “Why?”

On today’s episode of Digital Shop Talk Radio, shop owners Kathleen Jarosik (Xpertech Auto Repair, Englewood, FL) and Russ Crosby (Russ’s Wrench, Clinton, NJ) show us some strategies and techniques they have used to keep their shops cranking away over the last few weeks, tell us some success stories about their experiences lately and give us some insight on understanding the “Why?” of those around you to motivate your staff during these tough times.

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