Sure, trying new things can be fun and adventurous, but deep down human beings are creatures of habit. Predictability and consistency makes things easier for us, because we know what to expect and how to react to the situation at hand. Replicating consistent expectations can be much more difficult for an Auto Repair Shop than a McDonald’s or a Starbucks, but is just as critical.
On this week’s episode of Digital Shop Talk Radio, we welcome Greg Masewic and Marc Arnold (owners of three Meineke locations in the Concord, NH area) who are making a concerted effort to create the most consistent and replicable customer experience possible by focusing on consistent processes on the back end. What are their results? You will have to tune in to find out!