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From a tech’s perspective, going digital can be a big change in process. With that in mind, having a savvy tech who can grasp the digital inspection process can make the world of difference when capturing the most out of the RO at your service counter.

In this week’s episode of Digital Shop Talk Radio, Tom Dorsey welcomes Nick Fabian, Senior Technician from Russ’s Wrench in Clinton, NJ, to discuss what going digital is really like from a tech’s perspective and how he has learned to embrace what it means to be a Digital Shop. He will be joined by the owner of the shop Russ Crosby, who will talk about how he managed going paperless with his techs and how to strike a good balance between the front and back of the house.

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