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More About The Digital Shop Platform
The Digital Shop Platform
So Much More Than Digital Inspections
What Decisions Does a Motorist Make When Servicing or Repairing their Vehicle?
Search & Educate
Motorists google for symptoms they hear, smell or see to find out what is happening with their vehicle. If a shop recommended to replace certain parts, they go to google for a second opinion to find out more about the service and if it’s relevant.
When motorists drop off their vehicle they want to be assured that all concerns are taken care of but are usually also in a rush. If they are confident in the shop and can easily review work separation anxiety will be eliminated. If confidence is instilled Motorists approve additional work stemming from last visits inspections results or from maintenance recommendations.
Motorists are eager to know what is going on with their car, they must decide to opt in to notifications so that they will be given status updates throughout the visit. They will be more open to approVINg additional work that is found, if their questions are answered swiftly and with relevant information.
Once motorists have researched the inspection results, and found the severity of the issue to be justified, they will approve the additional work. If their budget allows and the severity was made transparent by the shop using images and videos of the vehicle’s problem areas motorist are responsive to the shop and feel good about their decision.
Picking up the vehicle is a relief for many motorists. If great service and education was provided that generates a loyal customer. Based on their experience with the shop they will book their next appointment, if offered by SA. Shop lets them know they will get documentation emailed about their visit.
Motorists’ good experience at the shop is made better with a personalized thank you providing them with value and vehicle service history and health score. They again, are reminded of their great experience before asked to leave a review. They recount their visit as they are deciding what to write, solidifying your shop as their shop.
Often vehicle service and repair needs are out of sight out of mind, the moment the vehicle is back on the road and the problems are fixed. Sending a service reminder, especially if it points to declined work from the last visit will motorists think about making the next appointment.From website through updates your shop itself and emails all material is branded keeping your shop in their mind when they think auto repair.
The Digital Shop Platforms are built on the Motorist’s Decisions and Behaviors That Drive Them
Search and Educate
Educational Web Suites The most important touchpoint for getting new customers. Motorists are searching the web when looking for any services they need. Does your shop provide the answers they are searching? Motorists want is to be educated on their specific needs. more
Drop Off> Inspect> Approval
SmartFlow Drop Off is a busy time in the shop and an anxious time for the motorist. Use images from last visit and let the customer know they will get text messages to update them on status as you process their vehicle. Reduce motorist anxiety with education on inspection results and motorist approve jobs simply and with confidence. more
Pick Up> Thank You> Follow Up
Customer Loyalty management Instill confidence in motorists, remind them of the value you provided show them before and after images, updated vehicle health and schedule next appointment. Send a personalized email that thanks them for their business and asks for feedback. Stay in Touch with custom campaigns. more
Digital Shop Packages
All of our products are built upon serVINg shop needs and motorist engagement
The Digital Shop Lite
The Digital Shop Pro
More Jobs Sold
Time Savings per Vehicle
Tech Findings on The Inspection
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Let's Explore Options to Get You Set Up
Schedule a Demonstration
In a 1-on-1 consultation with a specialist you will be able to see how The Digital Shop platfrom works in a real shop and have your questions answered and explained.
Demo The App
Download The Digital Shop App and begin trying out how Digital inspections work. Send inspections by text and e-mail. Demo has limited functionality.
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