Want to Know More About The Digital Shop Platform?
More About The Digital Shop Platform
The Digital Shop® Platform
So Much More Than Digital Inspections
A lot of steps are involved in the cycle of creating a loyal customer out of a web-searching community member. Just how many? Well, thousands! When we set out to build The Digital Shop platform we wanted to base it around how motorists behave and how a shop needs to be equipped to respond to this behavior. We did the research and have broken our findings down again and again. Finally, we have simplified these steps into 7 vital touchpoints between you and your customer to complete this cycle. The 7 touchpoints of motorist engagement is the framework for The Digital Shop platform. All of our products incorporate these touchpoints to some degree.
What Decisions Does a Motorist Make When Servicing or Repairing their Vehicle?
Search & Educate
Motorists google for symptoms they hear, smell or see to find out what is happening with their vehicle. If a shop recommended to replace certain parts, they go to google for a second opinion to find out more about the service and if it’s relevant.
When motorists drop off their vehicle they want to be assured that all concerns are taken care of but are usually also in a rush. If they are confident in the shop and can easily review work separation anxiety will be eliminated. If confidence is instilled Motorists approve additional work stemming from last visits inspections results or from maintenance recommendations.
Motorists are eager to know what is going on with their car, they must decide to opt in to notifications so that they will be given status updates throughout the visit. They will be more open to approVINg additional work that is found, if their questions are answered swiftly and with relevant information.
Once motorists have researched the inspection results, and found the severity of the issue to be justified, they will approve the additional work. If their budget allows and the severity was made transparent by the shop using images and videos of the vehicle’s problem areas motorist are responsive to the shop and feel good about their decision.
Picking up the vehicle is a relief for many motorists. If great service and education was provided that generates a loyal customer. Based on their experience with the shop they will book their next appointment, if offered by SA. Shop lets them know they will get documentation emailed about their visit.
Motorists’ good experience at the shop is made better with a personalized thank you providing them with value and vehicle service history and health score. They again, are reminded of their great experience before asked to leave a review. They recount their visit as they are deciding what to write, solidifying your shop as their shop.
Often vehicle service and repair needs are out of sight out of mind, the moment the vehicle is back on the road and the problems are fixed. Sending a service reminder, especially if it points to declined work from the last visit will motorists think about making the next appointment.From website through updates your shop itself and emails all material is branded keeping your shop in their mind when they think auto repair.
The Digital Shop Platform’s framework is Motorist Decisions and Behavior That Drives Them
Search and Educate
Educational Web Suites
The most important touchpoint for getting new customers. Motorists are searching the web when looking for any services they need. Does your shop provide the answers they are searching? Motorists want is to be educated on their specific needs.
Drop Off> Inspect> Approval
Drop Off is a busy time in the shop and an anxious time for the motorist. Use images from last visit and let the customer know they will get text messages to update them on status as you process their vehicle. Reduce motorist anxiety with education on inspection results and motorist approve jobs simply and with confidence.
Pick Up> Thank You> Follow Up
Customer Loyalty management
Instill confidence in motorists, remind them of the value you provided show them before and after images, updated vehicle health and schedule next appointment. Send a personalized email that thanks them for their business and asks for feedback. Stay in Touch with custom campaigns.
More Jobs Sold
Time SaVINgs per Vehicle
Tech Findings on The Inspection
Product Suites and Complete Digital Shop Packages
All of our products are built upon serVINg shop needs and motorist engagement
Smart Pages• Full SmartFlow • Retention Lite
The Digital Shop Lite
SmartPages • Complete Web Presence • SmartFlow • Retention Lite
The Digital Shop Pro
Smart Pages • Web Presence Pro • Complete Smart Flow • Full Retention
If you are serious about your shop's future success then this is a real game changer
This is quite literally a "best thing since sliced bread thing" Just the time savings is well worth the program, than adding in pictures and a way to highlight them for the customer to see it from their smartphone or pc and also the tech being able to instantly pull up history and also have a digital inspection sheet with voice or hand typed notes and check box recommendations. I could go on for another hour but just give this a try/ do a demo and really look hard at it. If you are serious about your shop's future success then this is a real game changer.
Increased our ARO by $267.00
Never any regrets. The website they designed and launched for me brings in more than 80 new customers EVERY month. Smart Flow, the digital inspection system has increased our ARO by $267.00. Responsive to my needs and excellent products.
My shop is light years ahead of all the other shops in the area
It takes a little work to get used to it. After 5 to 6 months of use, I am just getting into the tech efficiency part of it. Bottom line, this program is awesome! My shop is light years ahead of all the other shops in the area. We are small, but profitable, and my customers love the digital inspections. Highly recommended.
Their customer service is second to none
AutoVitals has been absolutely wonderful in meeting our needs. Their customer service is second to none. We worked with AutoVitals for a few years and then made the mistake in 12/14 of changing to another company. In 8 months, our web presence was almost none and our customer count went down. We just switched back and I couldn't be happier.
Interesting side note: When we went from AutoVitals to the new provider, AutoVitals worked with us and made sure the transition was easy and seamless. When we switched from the new provider back to AutoVitals, that other provider knocked our website offline within hours. AutoVItals quickly put up a temporary web page until they can get us back on top with the Top Fuel program. Way to go AutoVitals!!
I highly recommend them
At the beginning of 2017 we upgraded to Top Fuel website and added Smart Flow. The results were incredible. We saw an increase in ARO and customer count from web search customers. Just to put things in prospective 2017 has been better then 2015 and 2016 combined as far as increased business from web search. If you are looking to increase customer count the Auto Vitals system combined with their knowledgeable staff is your answer. I highly recommend them.
Requests from the website have at least doubled
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Schedule a Demonstration
In a 1-on-1 consultation with a specialist you will be able to see how The Digital Shop platfrom works in a real shop and have your questions answered and explained.
Demo The App
Download The Digital Shop App and begin trying out how Digital inspections work. Send inspections by text and e-mail. Demo has limited functionality.
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Are you certain The Digital Shop is the platform for you. We know you independents, we won't try to stop you.