Digital Shop.X

Why Digital Shop.X?

The most comprehensive repair shop solution in the industry, built to ensure your shop's success today, and well into the future.

Google-optimized websites, in-shop workflow management tools and easy-to-use Digital Vehicle Inspection (DVI) software make acquiring and retaining your customers easier than ever, all in one platform.

The time and energy you'll save will make it easier for you to remove some of the many hats you wear in the shop and focus on growing your business.

What is The Digital Shop® Philosophy?

Intelligently Designed Websites

Motorists love it, and so does Google

Clean, easy to navigate and mobile friendly, our sites make it easy for your ideal potential customers to find you and schedule an appointment.

Data-driven SEO and web analysis guarantees your site ranks better for the makes, models, geography and types of repair ideal for your shop, while delivering a great user experience.

Customer Retention

Tools to create a loyal and consistent customer base

Loyalty points program so that you can reward return visitors and encourage regularly scheduled visits.

Digital Vehicle Inspections

Our industry leading Digital Vehicle Inspection software

Our auto service shop software has a photo editor feature. Our intuitive photo editor makes it easy for your technicians to perform great inspections

Internal chat and conversation center makes it easy for your auto service technicians and service advisors to communicate

WorkFlow Management

Tools to run your shop at peak efficiency

Technician dispatching and labor inventory management to reduce auto service technician idle time and easily assign work.

Reduces back and forth. Technicians stay in the bays and Service Advisors stay at the counter.

SmartFlow.X Technician Dispatching Dashboard.

AutoVitals' Business Control Panel Insights.

The Business Control Panel

Data on every influential KPI so you can run a data driven shop

The Business Control Panel makes it easy for you to measure your shops performance.

Transform shop meetings into emotionless, data centered team check ins to measure performance.

Customer Communication

Next appointment reminders, campaign manager, and reviews

Increase customer retention with appointment reminders with previous inspection results highlighting declined work.

Automatically posts customer reviews to GMB, Yelp, and Facebook to promote your shop.

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See How DS.X Transformed Fix-It With Fred

Challenge

Looking to increase the volume of his business, Fred Gestwicki (Fix-It With Fred, Canton, OH) knew the key was by digitally reaching a wider audience and by generating more repeat business out of his current customers.

Goals

Increase car count in two ways: by acquiring more new customers through increased and more impactful web presence, and improving customer retention. Invoke feelings of happiness for visitors to the website.

Solution

With SEO optimization, area demographic analysis, and a custom in-house website re-design, Digital Shop.X was the perfect fit for Fix-It With Fred. Complete with customer retention tools, their shop was ready to grow.

Results

In less than two years, the shop has tripled both their customer retention and number of new customers, all while maintaining a robust ARO. Click below to see how he did it.