In our conversations with shop owners, it seems to ring true time and time again that pickup is one of the hardest steps in the process to master. In doing so, however, shop’s see a dramatic increase in retention and repeat business.
This week we welcome back Matt Fowler and our very own Bill Connor to check in on our case study on perfecting pickup. We will be talking about the challenges and joys that have come along with this new change in his shop and they are here to share with you their honest takes on how it’s been going.
If you are seeking perfection at pickup yourself, tune in and see what these guys have to say.