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Panel Room

Hear from Jim Silverman of the Automotive Training Institute; Frank Scandura, the owner of Frank’s European Service in Las Vegas; Bruce Williams, the owner at Rivers Edge in British Columbia; and Uwe Kleinschmidt, the founder and CIO of AutoVitals, on how it all begins with the motorist experience and interaction and how motorist decision making is changed in the digital age.

Hear from Kevin Allen of ATI, Doug Brackett of Downtown Automotive, and Erik Scheidt of Norwood Auto Service on how the Service Advisor’s role has changed in the digital age and how to better manage your Service Advisors.

Hear from Stacey Diaz of Wayside Garage, Mike Button of Affordable Automotive, Bruce Nation of Westlake Automotive, and Glen Hayward of Good Works Auto Repair on why it is important to reach peak efficiency in order to maximize your shop’s productivity and thus revenue.

Hear from Adam Bendzick of Pro Service Automotive and Neil Daly of Oceanside Motorsport on the best practices to manage workflow in your shop.

Hear from John Long of Schertz Automotive in Schertz, Texas and Thomas Richardson of Master Tech Automotive in Richland, WA, discussing AutoVitals’ upcoming release and best practices.

Hear from Kathleen Jarosik of Xpertech Auto Repair, Mitch Schneider a former shop owner, ATI coach, and now the Senior Contributing Editor at Ratchet &Wrench, and Jr Luna of Concours Motors on the importance of training and coaching to become not only leaders in your shop but also leaders in the industry.

Breakout Room

Hear from Chris Maggard of AutoVitals and Billy Catching, the Service Advisor at Aram’s Auto Repair, on the best practices for service advisors in the digital age to maximize productivity and results.

Hear from Bill Connor and Roy Foster of Roy Foster’s Automotive how to use AutoVitals’ and industry best practices to reach peak efficiency in your shop. Less wasted time is money back in your pocket.

Uwe Kleinschmidt and John Long of Schertz Auto Service take you through how to use the task manager and workflow management best practices in order reap huge benefits in your shop.

Hear from Adam Bendzick of Pro Service Automotive and Neil Daly of Oceanside Motorsport on the best practices to manage workflow in your shop.

Hear from Sergio Garza from Rick & Ray’s Auto Plaza, discussing AutoVitals’ upcoming release and best practices.

Hear from Gursharan Bains of AutoVitals and Russ Crosby of Russ’ Wrench on how AutoVitals’ trainers and advisors work with shop owners to ensure success and help you exceed your goals.

Panel Room

Learn about Reporting, KPIs, and new features in Protractor from Scott Thorley.

Master the fundamentals of engaging on the phone from Eric Twiggs, a performance coach at ATI, and hear his industry words of wisdom.

It is an undeniable fact that the digital age has impacted consumer expectations, how we engage with consumers, and how consumers engage with suppliers. Learn best practices from Al Wheeler of AMRA on how to manage changing consumer expectations.

Hear from David Saline on how your shop can best prepare for the future even during times of panic and crisis . Learn tips and best practices to maximize your shop’s potential during the economic downturn due to COVID-19.

Hear from a prolific panel of industry experts moderated by Jon Belmonte, CEO of AutoVitals, on some of the most pressing topics in the industry.

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