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Episode Description

Service Advisors can’t work remotely, right?

Of course they can! On this week’s episode, we welcome Russ Crosby (Russ’s Wrench, Clinton, NJ) who has used COVID-era constraints and shop expansion as a catalyst to explore the opportunities that a remote staff will allow – and the results speak for themselves.

What we covered:

  • How to manage multiple shops from one location
  • A staff that’s able to work from anywhere helps both shops to strive
  • What types of work you can manage remotely, and the tools necessary to set yourself up for success
  • The type of challenges to be tackled
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