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Episode Description

Marty Mace, a master technician with over 20 years of automotive expertise in vehicle diagnostics and shop management, outlines how you can get higher shop productivity through digital communication.

You will learn:
> How emerging digital technology is changing how shops communicate
> How top shops have shifted towards digital communication and achieved greater profitability through overall smoother operations, better relationships with motorists, and increases in staff morale
> The steps you can take towards developing your shop’s digital communication process and how to get your staff buy-in

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