“The program helps us with workflow, tracking KPIs, CRM, and more. The customer service (especially Shaney, Chris M., and Liz) has been phenomenal. We get timely responses and detailed answers to our questions. Also, during this COVID-19 pandemic, they have been an excellent partner in working with our small businesses…we appreciate their customer service, accounting department, and engineers. We definitely recommend AutoVitals.”
“I love this system, I love everything about it. I’ve been talking to everyone about it that comes through the door, vendors, friends, other shop owners… I couldn’t be happier, I love technology, the stupid paper trail is gone, so much of the little problems don’t happen anymore and I’ll be able to leave on time everyday! This IS the technology of tomorrow for automotive. Whoever made this, tell them thank you, because it’s genius!’
“AutoVitals has a lot to offer. The reports on the Business Control Panel are awesome. I have the ability to know what makes a customer spend more time looking at the inspection report, how to control it and how that positively impacts my ARO. On top of that, I am able to monitor each service advisor to make sure they’re are doing it in the best possible way. It’s a game changer.”
“The marketing capabilities available to you from AutoVitals are powerful. It gives you options to access information that you can use to remind clients of repairs that were deferred or needed in the future.”
“There is power in using AutoVitals’ technologies. The customers have come to expect their digital inspection which has translated to a higher ARO and retention. Also, the Business Control Panel is the best tool I have ever had to manage my business.”
“So I look at my appointment fulfillment now compared to what it used to be. My appointment fulfillment was at 12%. It was about an average of 320 average RO. Now my appointment fulfillment is 62% and average RO is over 800.”
“The feedback I get from my customers is well worth the investment, not to mention the productivity in the shop and going paperless.”
“AutoVitals is definitely worth it. What it costs will pale in comparison to what the shop will receive back in work sales due to being able to provide a complete inspection to the vehicle owner. Their product provides a complete inspection package that allows you to communicate [customer] vehicles needs directly to them with pictures and educational videos on why the services need to be done. It also streamlines the work process electronically (paper RO’s are history), communication with the SA and Technicians is simplified and so much more. This only happens if you commit to using the product and using it correctly. Our shop is making more money, the technicians are making more money. There is no way we would go back to doing it the old way.“
“This thing makes me a ton of money. That’s why we do as many inspections as we do We figured it out. For 2019, we attributed over $800,000 in revenue to AutoVitals. That’s out of $1.4 million in sales. I send [customers] videos and all the other information they need, and I get approvals right away.”
“Whoever said that Digital Vehicle Inspections (DVI’s) would slow your techs down has really got it wrong! Yes, this is real…out of the starting gate, my techs proclaimed their love after their first DVI, ‘Wow this is so easy and way faster‘. My SA thought it was okay at first and now says this a much better tool than he realized. The staff, during their lunch breaks, are now providing suggestions and even wanting to create DVI subjects and topics. I’ve known for some time that DVI was where we needed to be. I just didn’t realize what a positive effect it would have on our shop.”
“The SmartFlow system works so well with Protractor. It enables us to raise our level of customer experience. The Business Control Panel is a great tool to measure our effectiveness, and the monthly contact with our coach keeps us accountable. With this system, we perform better AND we’re encouraged to continuously improve.”
“No other digital inspection product I have seen on the marketplace provides a complete workflow solution and as comprehensive integration with my point of sale software.”
My thoughts are if you are not in the Digital Inspection process, you will be left behind. That said, AutoVitals has been the most influential tool for my business leveling up – How does a $800 plus ARO sound?
“AutoVitals helps our entire shop be more efficient. The inspections with pictures and video give customers a transparent view of what their vehicle needs, giving them confidence to make the decision for us to repair their vehicle.”
“The program has been a great communication tool in the shop as well as between the shop and customer. It’s an easy way way to build trust with the customer as well. Once I got the hang of customizing inspection forms, it has never been easier to run through a quality vehicle inspection and let the customer decide for themselves what they want repaired. The proof is in the pictures and explanations given to the customer right on their smart phone or in their email.”
“Customers love the inspection. Transparency leads to trust. Trust makes people buy. Money makes me happy. Simple.”
