Customer Retention

Maintain continued trust and communication with your customers.

AutoVitals Customer Retention solutions are designed to personalize your interaction with the motorist interaction using real-time integration to your SMS. You’ll be able to maintain a continued level of trust and communication with your customers and be able to notify your customers with a single click.

Retaining customers is even more important than finding new ones. Many business owners make the mistake of ending the transaction after payment or the initial interaction. Instead, you could improve customer acquisition and retention by maintaining an open dialogue with previous customers.

Special offers for past customers often work well for two reasons. First, the offer improves the chances that the customer will come back for more services or products. Second, if that person has a positive experience, he or she is more likely to tell others about it, thereby giving the business owner free advertising.

Loyalty programs often keep people coming back to a business. Some restaurants offer punch cards, for example, that allow a customer to get a free lunch after he or she has dined at the restaurant a certain number of times. This both brings a loyal customer back through the door, and it gives the business owner free advertising, by word of mouth, from a satisfied customer.

Watch how Joe keeps his customers coming back and increases sales.

Watch how Joe keeps his customers coming back

 

  • % Increases in sales from returning customers 73%
  • % Increase in 1st time customers from referrals 36%

ENGAGE CUSTOMERS

Notify customers by text message that their car is ready for pickup. Leverage real-time integration with your shop management system to personalize interactions

MOBILE APP

Let smart phone connected customers view service recommendations, receive promotional messages and alerts and schedule their next appointment.

LOYALTY POINTS

Keep your customers engaged and encourage them to keep coming back. Encourage them to share their inspection results and recommend your shop to their friends.

GET SOCIAL

Adding Social Marketing to your customer retention solutions extends your visibility and reach to connect with customers whenever they are online.

Vital Retention

Vital Retention supports continued trust and communication with the motorist. 

Todays motorists desire a personalized experience and shops that communicate when and how motorists want to be reached building long lasting relationships with their customers. Vital Retention from AutoVitals enables you to leverage real time integration with your Shop Management System to personalize communication with your customers and keep them coming back time and time again.

  • Fully Integrated with your shop management software
  • Customer communication tools (email, postcard, text)
  • Inspection results and service estimates
  • Individualized service reminders
  • Manufacturer recall alerts
  • Service intervals customizable per motorist
  • Loyalty points program keep your customers interested
  • Optional service recommendation videos
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