CRM FOR AUTO REPAIR SHOPS

Drive More Repeat Business with AutoVitals CRM

You’ve worked hard to earn your customers’ trust—now it’s time to keep it working for you. With AutoVitals CRM, auto repair shops turn every visit into a long-term relationship, fueling steady growth without extra effort.

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Serious About Customer Retention? So Are We.

From smart service reminders to proactive marketing, here’s why shops choose AutoVitals CRM to keep their bays full all year long.

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More Visits Per Year

Stay top-of-mind and keep bays full with automated, targeted communications proven to bring customers back more often.

23% Higher ARO for Loyal Customers

Turn one-time visitors into high-value regulars. Our service reminders and marketing messages drive up trust and average ticket size.

Marketing on Auto-Pilot

Let our CRM do the heavy lifting. Service reminders, thank-yous, and promotions go out automatically with no extra work needed.

Unified Customer Experience

Every text, reminder, and DVI comes from one phone number, creating a seamless and professional customer journey.

We Help Shops
Retain More Customers

Our CRM solution keeps your shop top of mind, builds trust with every interaction, and turns one-time visitors into loyal customers—all without adding tasks to your team’s plate.

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Automated Service Reminders

Keep customers informed about upcoming services with automated texts and emails.

Service reminders automatically include previously declined and deferred work, turning missed opportunities into future approvals.
23%
Higher ARO for return customers versus first-time visitors

Email & Text Campaign Manager

Design and send targeted marketing campaigns with ease.

Includes ready-to-send templates, smart customer segmentation, seasonal promotions, and service specials.
38%
Higher weekly revenue for shops using our CRM

Review Collection & Reputation Management

Turn more visits into five-star reviews with automated review solicitation follow-up messages.

Add professional, personal review responses to boost your shop’s online visibility and trust.
92%
Of consumers read online reviews of a local business before making their first visit.
71%
Of consumers are more likely to use a business that responds to online reviews.

Appointment Confirmations & Reminders

Automated confirmations and reminders help ensure customers show up on time—keeping your schedule on track and revenue flowing.

Increase appointment fulfillment and predictability.

“Since using AutoVitals’ appointment reminders, we haven’t had any no shows.”

Greg A, Shop Owner, CO

Business Analytics Dashboard

Monitor key performance indicators to make informed business decisions.

Track 40+ KPIs, plus detailed employee performance and time-clock reporting.

“The reporting tools help shop owners make data-driven decisions. The insights gained from these reports can highlight areas of improvement.”

Mike S., Shop Owner

More Reasons to Choose AutoVitals

From customer insights to POS. Finally, the all in one system that connects it all.

Fully Integrated with Your Shop's DVI

Leverage past inspection results, declined jobs, and images to send personalized follow-ups and service reminders.

Shop Management System Integration

AutoVitals is built to work seamlessly with your POS system, syncing customer data and vehicle history to deliver accurate, timely communication that customers love.

BUILD LOYALTY. INCREASE VISITS. GROW REVENUE.

See if our CRM solution is the right fit for your shop.

Shops using AutoVitals CRM see up to 38% more weekly revenue by bringing customers back more often, with no extra work for your team.

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Frequently Asked Questions

What’s included in AutoVitals CRM?

AutoVitals CRM is a complete customer engagement solution designed for auto shops. It includes:

  • Automated service reminders
  • Email and text marketing campaigns
  • Thank you messages and review requests
  • Reputation management tools
  • Full access to AutoVitals Digital Vehicle Inspections (DVI) and Workflow Management

How is AutoVitals CRM different from other auto repair CRMs?

It’s the only CRM that fully integrates with a DVI system. That means:

  • Past inspection photos, videos, and recommendations are pulled into service reminders
  • All communication—from DVIs to reminders—comes from one consistent phone number
  • Your shop delivers a seamless, trustworthy customer experience

Does AutoVitals CRM integrate with my shop management system?

Yes! AutoVitals integrates with most leading systems, including:
  • Protractor
  • NAPA TRACS
  • Mitchell1
  • MaxxTraxx
  • Tekmetric

How does AutoVitals CRM help increase car count and revenue?

AutoVitals CRM turns every visit into a future opportunity with:
  • Service reminders that convert: Uses past DVI content to bring customers back for declined or deferred work
  • Boosts retention and visit frequency: Loyalty rewards and automated campaigns keep customers coming back
  • Streamlined communication: A single phone number builds consistency and trust in every message

Is AutoVitals CRM easy for my service advisors to use?

Absolutely. Our intuitive interface is built for busy shop teams. Plus we include 90 days of 1-on-1 training and ongoing campaign support.

What marketing automation features are included?

AutoVitals CRM automates key touchpoints to save time and increase impact:

  • Personalized service reminders based on driving habits and service intervals
  • Appointment confirmations and reminders via text and email
  • Thank you messages and post-visit review requests

Does AutoVitals help with online reviews?

Yes! Our CRM includes the ability to send automated review requests to happy customers. You can also add reputation management, which includes professional review response services to build trust and credibility.

How much does AutoVitals CRM cost?

Pricing starts at $489/month and includes:
  • All CRM features
  • Digital vehicle inspections
  • Workflow management
  • Unlimited two-way texting

What kind of support and training is available?

You’ll get comprehensive, ongoing support, including:

  • Full onboarding with setup, training, and campaign configuration
  • A dedicated Customer Success Advisor for monthly check-ins
  • 24/7 access to a knowledge base, support articles, and webinars

LET’S TALK LOYALTY

Ready to Bring More Customers Back—More Often?

Don’t let one-time visits limit your growth. AutoVitals CRM keeps your shop top of mind, boosts trust, and drives repeat business, so you can grow revenue without chasing new customers.

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