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Episode Description

LIVE FROM AAIW! This week, the Digital Shop Talk Radio show hits the road to Las Vegas for Automotive Aftermarket Industry Week. We have an exciting episode planned for you as we have industry veteran and author Mitch Schneider on to talk about how important it is to stay ahead of your competition by developing your skills as a shop owner among peers at industry events like AAIW.

We will also talk about how career development can help prepare you for the challenges you face as a business owner. Heck, Mitch literally wrote the book on it! He is the author of Misfire: What to Do When Things Aren’t Running on All Cylinders.

Episode Transcript

*This transcript was generated using Artificial Intelligence. Errors may occur. If you notice an error, please contact [email protected].

Tom Dorsey (00:01):
Good morning and good afternoon. Welcome to this week’s edition of Digital Shop Talk Radio. My name’s Tom Dorsey. I’m coming to you live from SEMA Week. Today we’re going to be talking with a legend in the industry, Mitch Schneider. What we’re going to be talking about is how to gain the advantage, stay ahead of the game by taking advantage of events like Industry Week, like SEMA Week, like the trade shows and seminars that you can go to that are offered by your vendors and other industries or associations inside of the industry. So without further ado, I’d like to introduce the man, the myth, and the legend. Welcome buddy. How are you today, Mitch?
Mitch Schneider (00:43):
I’m doing well. Thank you for asking. I’m really happy to be with you today. I wish I could be there in person, trust me.
Tom Dorsey (00:49):
Yeah, I wish you were here. We probably get better digs. I’m in the mobile recording studio for Digital Shop Talk Radio today, sitting in the hallway of the Venetian Hotel.
Mitch Schneider (01:04):
It could be worse. You could be on a gondola.
Tom Dorsey (01:06):
Yeah, actually that was probably pretty awesome. Yeah, so Mitch, let’s talk about it, buddy. You’ve seen all the changes, right? I mean, you’ve been in this business, you’ve literally wrote the book talking about that because you got a new book out called Misfire. Tell us a little bit about that.
Mitch Schneider (01:28):
Misfire. What to do when things aren’t running on all cylinders is it was written to be a tuneup for your life and your business, and it became an obsession actually, while I was getting ready for my stem cell bone marrow transplant and fighting bone marrow cancer. And then subsequently as now I’m going through my recovery because I wanted to share all of the things I’d learned and some of them very hard fought lessons with the industry and to let people know that there’s a path, there’s a better way, there’s a different way, another way, it doesn’t always have to be muscling your way out through it. And Industry Week, SEMA Apex, all the shows in between are all different ways that you can do that because this whole idea of community is critically important. I mean, the concept that there are other people that have been through what you’re going through that can help you.
They’re all there. And the book is divided up into four sections, the four stages of knowledge. You don’t know what you don’t know, which is ignorance. We’re all there. We’ve all been there. The second section is you know what you don’t know, which is the beginning of wisdom. The third section, my personal favorite is You Don’t Know What because hung out long enough to see what’s going on and stuff that you didn’t know you knew and you’re able to do things that you didn’t think you could do. And then the fourth stage, of course, is confidence. When you know what and when you go to a show and you meet other shop owners, some of whom have started their journey earlier than you have, you meet people that know what you don’t know. And by developing relationships and sitting down having coffee, it’s amazing how generous most of the people that you’ll meet at a show like SEMA or Apex or during Industry Week are with their knowledge and how willing they are to share it. So the book was a big part of that. And to let people know that there’s information out there, tools out there that you can use to tune up your business in your life, that will help you in countless ways. And I think that’s important. And the most important thing to bring to a show that is curiosity.
I think that’s what separates,
Tom Dorsey (04:04):
It’s the hardest one to bring out, right? Is because I see this all the time. You see, they kind of lurk in the background. They don’t want to be engaged in the conversation. They’re kind of trying to hear what’s going on, but they don’t just get up there. So they’re curious. But how do you get over that? Because you only have so much time at one of these events, and I’ve known you I think about eight, seven or eight years now, Mitch. And I’ll tell you one thing that I know about you is that you’re always looking to give back and help other people. And it’s almost like you’re there ready to help. And here’s people who need the help, but they just don’t ask that question. They just don’t step up and say, hi,
Mitch Schneider (04:45):
Wait, you know what the problem is, Tom. The problem is that we’re all five years old in kindergarten and we’re all that little boy or little girl that raised their hand and then got laughed at when the answer that you gave, which made perfect sense to you, didn’t make sense to anybody else. And after that moment, you’re really reticent, you’re uptight in a knot. You don’t want do that once you get over that. And I did seminars for a lot of years, and one thing I realized that there were two people, two different types of people that came to the seminar. Either their business was on death’s door and they had nothing else to lose. So it was what the hell? Or they were curious about getting that extra point, that extra quarter of a point, what they could do, what they could learn. And I think that once we learned to master the fear of seeming foolish and asking for help, the help is out there. They’re countless shop owners that would be thrilled to death to have somebody to help not make the same mistakes that they made.
Tom Dorsey (05:55):
And it’s that, right? It’s just get out there and ask the question and get engaged. And there is no dumb question because I see it all the time, is that a guy works all day in the shop and then shows up to an after hours meeting and is there until 10 o’clock at night and then is willing to take phone calls the next day. I mean, you just have to ask. You just have to put yourself in this situation, show up, get the ticket, book the flight, whatever you have to do, show up. And now that you’re there, ask the questions, get engaged.
Mitch Schneider (06:33):
I’ve known shop owners that actually paid for other shop owners to go to events like that so that the money wasn’t an issue. And their basic premise was, if you make money based on what you’ve learned, pay me back. If you think it was a waste of time, forget about it. There’s a certain element of self-selection that goes into going to a show like that. The people that show up at a show like SEMA or AIW Apex are people that have gotten past that fear of foolishness. They’re there to learn, they’re there to grow, they’re to make contacts, to make connections to network. The hard part is getting that second and third level of shop owners that are out there to get past that fear, the fear of foolishness or seeming foolish. And one thing that I’ve recognized is that most shop owners understand that if you’re there, you’ve already made the decision to learn and grow and improve yourself. And the book, the basic storyline of the book tells that story of somebody who’s having problems in their life and in their business and finally makes the decision to get help. And the story’s all about the help he gets.
Tom Dorsey (07:54):
And that’s a great point, right? It’s because if you spend all the time and you’re there, you might as well drink it all in. You have to drink it all in. So what would you say people come to the shows and there’s vendors out there, and it’s funny because it almost seems like people, a lot of times you try to avoid the vendors. I don’t want to be sold anything. But then there’s all these strong breakouts, there’s networking events, receptions and things like that. In your opinion, what would you say, if I was going to put a priority list together, what would be at the top of my list and what would be at the bottom of that list?
Mitch Schneider (08:32):
Oh, that’s hard. Networking is critically important. I don’t need an industry event to go up to the counter and ask for a drink. I want to find smart people that are willing to share what they’ve learned and what they know, who have no problem sharing their successes and their failures with other people. So I think that’s what’s really important. You find most of those people at classes, seminars, breakouts, workshops, and once my experience has been, and I’m sure you’ve seen this yourself, is that once that first person tentatively raises their hand and says, I’m having a problem with this. And everybody just starts saying, well, I had that problem and this is what I did. And somebody else will say, well, yeah, I had a similar problem that didn’t work for me, but I tried this. And I think that’s what’s really, that’s where the real knowledge takes place. And I would suggest that the knowledge transfer takes place when email addresses and phone numbers get exchanged so that when you’re outside the chaos of the show, when you’re outside the tumult of everything that’s going on around you have that moment in the morning before you go ahead and actually open the door. You can get on the telephone or you can type out a quick text or email
Tom Dorsey (10:00):
And then go ahead and do the follow up. So that’s a great point. That’s really where it begins when you’ve given out that cell phone or you’ve received that cell phone and now you have a connection, now you have an ally and then use it. Once you get home and you have questions about things that you discussed is use that phone and connect, even if it’s over text or Facebook to begin with. Just start building those relationships and you hit on something that was really brilliant. I do a lot of presentations and I’d get up there and everybody’s just sitting there. And like you said, nobody wants to raise their hand, be the instigator. You know why? Because just like Mitch said, the conversation’s going to start one way or the other. If you lead it, then the conversation revolves around your interest, your challenge.
If you let somebody else instigate the conversation, you’re going to be hearing about their challenge, which is great information. It’s probably going to be very beneficial to you. But again, you paid all that money. You took all that time. Maybe you closed down the shop. Take advantage of it. Be the guy that sits in the front. It’s funny watching people when they come into my presentations, the back row starts to fill up and nobody wants to come up and be up front and be the one getting the teacher’s picking on or whatever. Get up in the front, raise your hand.
Mitch Schneider (11:20):
I had a great experience when I was in school. I had a professor that I took for every single class he taught. I loved him dearly. He became as much a friend as an instructor or teacher. And the first class, the first day he walked in and as the doors opened and people started to file in, he said he waited a couple of minutes until some people sat down and he says, I know what grades you’re going to get. I know what every grade’s going to be in this classroom by where you’ve chosen to sit. Those of you that are in the first two rows, you’ve got a shot at a’s some of you’ll get b’s. You guys in the back, you’re looking for a quick getaway, not so much. So I think there’s a lot to be said for that, but you said something before that’s really telling. I’ve been around for a long time, since professionally in this industry, since 1966. I even hate to admit that it sounds awful to me. And the one thing that’s different now, the one thing that gives me great hope for the future of the industry is the ability to communicate that we have now that we never had before. Something happens in the industry at one end of the country and everybody in the other end of the country knows about it in a second in New York minute. And I think that’s what’s really incredible about everything that’s going on.
Tom Dorsey (12:41):
And they just don’t even understand how lucky they are because when you had to wait for snail mail or the smoke signals to blow by, matter of fact, technology changes so fast by the time you start to learn about something or adopt it, gosh, it might already be behind and now you need to share this information and lightning speed. That’s why things like our Facebook forum are so effective because not only can you get up there and review this information in these conversations when you have the time, you don’t have to be online involved at 10:00 AM You can review that information, pick what’s important to you, research that information, and then decide to join the conversation or not continue to lurk until something peaks your curiosity. But it’s available to you. And there’s so many platforms out there like the Facebook forum and other industry specific forums, sign up for ’em all.
Mitch Schneider (13:36):
That’s it. And you know how unselfish and how generous shop owners are because when somebody posts a problem or a question, the answers start flowing in almost instantly. And sometimes you got to wonder if some of the shop owners actually do anything else besides answer some of those forums. But realistically, I believe they must.
Tom Dorsey (13:59):
Well, those are the guys like you, man. They got it down. They have time to engage, write books, things like that.
Mitch Schneider (14:06):
Well, the book was an adventure, that’s for sure. I really credit misfire with helping me survive the transplant experience dealing with cancer and now recovery. The lessons that I put in the book are lessons that I used myself as I sort of walked through that minefield.
Tom Dorsey (14:32):
Live in proof right there. Live in Proof, brother.
Mitch Schneider (14:35):
That’s it. So it’s amazing. It’s a wonderful, it’s wonderful thing. The industry’s changed dramatically. But the one thing that hasn’t changed is the genuine goodness of the people in it, their unselfish nature. I’ve said for years, whenever they have one of those exposes on shop owners, it’s like the only person a shop owner is going to screw is himself generally. And that’s through lack of knowledge. And they’ll take advantage of themselves long before they ever try and take advantage of a customer unless they’re just genuinely evil. So it’s exciting. Being alive is exciting. Watching the changes in the industry are just an amazing opportunity to see the industry move forward. And it’s critical because we’re facing all of the problems that I talked about in 1984 when I first left the shop, and I first started to work as a trade journalist. All the problems that exist at dinner just right now, they’re just worse. They’re just magnified. And it’s going to take all of us working together to magnify our knowledge, to go ahead and expand our knowledge and share it, to leverage our ability to keep the industry alive and keep it moving forward.
Tom Dorsey (16:02):
And that’s why it’s so critical to get involved in groups like a SA, even a TI or some of the other, even the BDG groups out of say like Napa. Excuse me one second.
Mitch Schneider (16:18):
Tom Dorsey (16:18):
Great. Sorry about that guys. Like I said, I’m set up in the hall, so I’m kind of in the way we’re making it work. But no, it is critical, right? You have to get involved in those types of associations. Sign up, join doesn’t mean that you got to get out there every Sunday and it’s going to overwhelm you. Matter of fact, get in, get your feet wet, and then when you have more time as you take this information and all of this great wisdom that all these other shop owners are sharing with you, then guess what happens? Your business starts to improve. When your business improves, well, you find more free time on your hands and then you can get more involved. But you know what happens. You’ve already been a member, you already know the folks. You already know what to expect. You probably already have ideas on how to improve, and then you can get deeper involved, and it’s giving back, right? You’re going to benefit and then give back. Just like Mitch has been doing for, gosh, at least 30 years out there, really participating on the road, writing the books, getting into the seminars, given the breakouts, and really just sharing that wisdom and knowledge with other folks, especially the green ones that want to be Mitch and then put ’em on the right path.
Mitch Schneider (17:37):
Well, first of all, thank you. Those very kind of you to say that. But I think that every shop owner that’s had the benefit of some other shop owners sharing their knowledge, experience and ability with them has a responsibility to take what they’ve learned and then share it with someone else. One of the most critical things that we have to be aware of is that a lot of shop owners need to be exposed to these ideas to be exposed to the concept or the notion that there’s help out there. They have to be exposed to it before they form an interest, before they’re aware so that they can form an interest so that they can have the desire so that they can take action. And I think that’s where it starts,
Tom Dorsey (18:21):
Is it how do you get, because no man’s an island, and if you have an issue guaranteed that it’s not unique to you, right? If you’re up against a challenge right now in your operation, if you’re up against a challenge in your town or your demographic, I hear it all the time. My shop’s different it.
Mitch Schneider (18:44):
Oh, I used to tell people, I said, do you read my column? And they’d say, yeah. I said, did you find it interesting? Yeah. I said, could you relate to it? Yeah. I said, everything isn’t different. Everything’s the same.
Tom Dorsey (18:54):
Exactly. And so what does that mean? Well, that means if you have that challenge, a whole bunch of other people have that challenge and can learn alongside of you. And there’s probably folks out there that have had that challenge and already solved it, and they can help you to solve it a lot faster than school of hard knocks or trial and error.
Mitch Schneider (19:12):
Yeah. It’s not like you’re trying to become a rockstar, and the only way to do that is to suffer. You got to suffer in order to be successful. I don’t believe that. I think you got to be smart to be successful and hopefully not make the same mistakes that everybody else that’s preceded you have made, and we’ve all made them, but walking on the water is easy. Once you know where the rocks are. I mean, it’s not a big problem. You don’t get wet anymore, but you get wet an awful lot while you figure out where those rocks are.
Tom Dorsey (19:43):
That’s for sure. Yeah, that’s right. Yeah. You’re not inventing anything new unless of course you’re with a company like AutoVitals and you just let us invent it and you have to implement the new stuff because we do want you to be innovative in your thinking, and we want you to be a creative problem solver. But I’ll tell you what, nobody was born with all the answers. The way those creative problem solvers and those innovators come to that idea is they go to events like this, they get involved like what Mitch has been telling you, and they get out there and they get engaged and they hear one side and this side and that side. And then you start to think about yourself. How does that affect you? How would that implementation affect you? And how would you do it better? And if you’re willing to vocalize that, just share it. You don’t even have to say it, write it down and submit it, and it gets people thinking. And then you know what happens? Somebody who has a different perspective than you might come up with that epiphany, right? That solution. And then you read it as a result of that conversation that you established, and now you’ve saved yourself tons of time and effort and money and headache and worry, and you’re moving forward.
Mitch Schneider (20:50):
Well, we were doing paper inspections, had 17 different inspection sheets that we were using on a regular basis. Started doing that in the early eighties. The concept of a digital inspection was mind blowing. It’s a game changer. It changed everything dramatically and almost instantly. The ability to go ahead and communicate with your client through images, digital images, you don’t have, don’t tell me you don’t have a leak. There it is. You can see it. Don’t tell me this is not broken. There it is. You can see it and forget about the marketing aspects and forget about being able to go ahead and build sales with that, just from a purely CYA perspective, just in order to go ahead and protect the shop. The secret of running a shop is fix the car, get paid, protect the shop. Those things are three critical things that all shop owners should be aware of all the time. And when you start taking digital images and you do a walk around on the vehicle, before you do that, you’re protecting yourself and you’re protecting your client from hidden lurking dangers that they’re not even aware of.
Tom Dorsey (22:07):
Yeah, no, that’s a great point because that’s what happens. You can’t fight the technology, you can’t fight society. And society has evolved to this massive information sharing network of transparency. You can’t hide. There is no place to hide. And like you said earlier, I thought it was very brilliant prescient, is that because we used to try to do that in the past is we would say, I’m going to control the transaction. I’m going to control the conversation. You’re going to come to my shop and I’m not going to share this information because you may take it down the street, let out all my secrets. To be honest with you, you don’t have a lot of secrets. And if you do, you’re probably wondering why the parking lot’s empty, right? Because you can’t hide. So what do you do? You embrace that and then you lead in that transparency.
That’s what we like to say. We were out, matter of fact, we were out here at SEMA probably, gosh, it’s been maybe four or five years ago, and we were listening to Google in a breakout in a seminar, and they said something very, very full of wisdom. We took it right back to AutoVitals and went to work is they said that transparency is the new currency of trust. Absolutely. Transparency is the new currency of trust. And so what that means is if you’re not going to be transparent, they’ll go find it. Google isn’t going to shut down. You don’t control the on off switch. They’re going to go and research. And if they find out if, take ’em a minute. You aren’t being fully transparent or straight, even if you’re not, I’m not saying that you’re out there trying to mislead anybody, but you don’t tell the full story. You want to try to control some of that information. They’re going to find it. You’re going to lose credibility, and that’s that you don’t get a second chance. In the internet age,
Mitch Schneider (23:59):
People gravitate towards confidence, and I think that’s a big part of
Tom Dorsey (24:05):
It. How can you not be more confident than when you are transparent,
Mitch Schneider (24:09):
Right? That’s it. This is what it is. I know I can do. And the other issue, the other part of that is that there will come a time when you have to look at the customer. You have to look at the car, you have to look at the problem, and you have to say, I’ll bet if you go down the street to John, you’ll be able to do a much better job for you than I can. This is what he specializes in. And you have to be willing to do that. And in many cases, the most important word you’ll ever learn in business is, no, I didn’t say I can’t do it. I just said, I won’t.
Tom Dorsey (24:45):
That is so brilliant. I was out at a super conference one year. They had this guy on, he was a motivational speaker now, but his business was pool swimming pool installations.
Mitch Schneider (24:56):
I was there,
Tom Dorsey (24:57):
Yeah, yeah. Wasn’t that guy great
Mitch Schneider (24:59):
To this amazing?
Tom Dorsey (25:00):
And what he said was so amazing, he said, I embrace the competition. I didn’t hide from him in his own website. He would blog a lot. That’s how he would get his awareness out there. In the early days of the internet. He would post up a lot of new content about his opinion. He said so many people asked him about, what’s your opinion of a BC pool installer or X, Y, Z pool installer? He said, here you go. And he said what they’re strong at, and he was honest and what they’re weak at, what ended up happening, folks said, you know what? Anybody who’s willing to be that honest in this business gets my business the
Mitch Schneider (25:38):
Truth. The truth will set you free.
Tom Dorsey (25:41):
Yeah, it’s incredible.
Mitch Schneider (25:42):
The truth will set you free.
Tom Dorsey (25:44):
And that’s exactly what we do through the digital shop and the digital inspection is you give the truth, you get set free. You tell ’em the good, the bad, and the ugly, and then you give ’em solutions. You give ’em options. Nobody’s ever going to be upset with you or think, gosh, you’re trying to sell me if I’m just telling you the truth and then telling you what your options are.
Mitch Schneider (26:08):
And there’s so much knowledge that you can derive from the data that’s available just out of your own shop if you’re keeping track of it, if you’re awake and aware. And if you’re looking around, and I think that one of the chapters in the book is situational awareness. You have to be aware of your environment and what’s going on around you. I mean, there’s so many. The chapters in the book are really small, so they’re bite-sized pieces. Really. I wrote a book about business for people wouldn’t necessarily go out and look for a business book. And so the chapters are small. You can get your head around them, think about it, let it sort of percolate for a while and then make a difference. But situational awareness is really critically important in business, in life, for that matter. All of the chapters that are in the book relate back to the kinds of things that we’re talking about right here, because real life lessons for real life people that are working their way towards success, not satisfied with the status quo.
Tom Dorsey (27:25):
Yeah, exactly. And I would say one of the fastest ways to get that situational awareness is to do exactly what we’ve been talking about, is get involved and come out to these events like SEMA Week and NAPA Expo and Vision and all the fantastic opportunities you got. Join your local chapters. Join the A-S-C-C-A, join a SA join. If you’re in Napa Autocare, join a BDG group. You’re not going to get what the wind blows in Kansas City. The wind blows in Simi Valley. You might think you’re the only guy who’s struggling with the wind. Fastest way to get out there is talk to somebody who’s got another experience and listen and share, and then you find out what the situation is, right? If it’s affecting me here and it’s affecting the guy over there, well, it’s probably affecting all of us. And then we can start really talking about solutions instead of just complaining about the win.
Mitch Schneider (28:14):
Take just one moment of humility to recognize that you don’t know what you don’t know. And in many cases, going to an event like AIW or Apex or SEMA or any one of Vision, or you can go down the whole list of expos that are out there and come in contact with people that have already walked that path, that have anybody, they could be only one step ahead of you, but they’re still one step ahead of you. They started their journey earlier and you can learn something from their experience. I can assure you that they’re willing to share it. Almost all of them are. You have to be willing to accept it. It is a really,
Tom Dorsey (28:56):
That’s a great point.
Mitch Schneider (28:57):
Priceless gift.
Tom Dorsey (28:59):
That’s a great point. And it’s free. That’s free. That’s the thing. And might cost you a plane ticket. Big deal. Write it off. As a matter of fact, hey, we still have time. We’re giving workshops over here at the Venetian. We got a booth at SEMA. Get in your car right now and drive over here and see us or get in your car. Or you know what? Just send an email or friend Mitch on LinkedIn or Facebook or any of these other industry guys that you really have been hearing about or look up to or want to know more about. Just get out there and friend them. Start there.
Mitch Schneider (29:32):
The people that you’re going to need at a show that have achieved the highest level of consciousness, the highest level of awareness, they recognize what’s at a place like that, and they’ve made the effort, energy cost to be there. So they’ve already bought in. It’s the rest of the industry that we got to drag along kicking and screaming.
Tom Dorsey (29:56):
Yeah. Well, and so if you don’t have time to get over to SEMA this week, we’ve got the Digital Shop Conference coming up in January. It’s going to be in Marina Del Ray, California. Dustin will tell you, put a link in there into the comments about how to register for that or learn more about our Digital Shop Conference. All the breakouts are done by shop owners and shop operators, and so it’s just right from the horse’s mouth. That’s exactly what we’ve been talking about, is guys that figured something out and want to share and help other people. So take advantage of that. And also, Mitch, where can we get your book?
Mitch Schneider (30:32):
Okay, if you go to my website, ms fire, ms fire, there’s a link there that says On sale now, and you can drop in there. You can pick up a digital copy or you can pick up hard copy paperback copy, and hopefully in the very near future we’ll be talking to you about audio book.
Tom Dorsey (30:58):
Oh, good deal. Yeah, that’d be great. Maybe get it on Audible or something like that. Kindle, and then you can listen to it in the car. Actually, you can listen to it while you’re under the hood too. So far
Mitch Schneider (31:08):
I wouldn’t recommend that. I wouldn’t recommend that it’s written too Well, you’ll get distracted and then they’ll be calling you lefty.
Tom Dorsey (31:17):
Yeah, we don’t want that.
Mitch Schneider (31:18):
No, we don’t want
Tom Dorsey (31:19):
That. Dustin, why don’t you go ahead and post up a link if you can, in the comment section for Mitch, and so we can direct people and then also how to get ahold of Mitch if you want to connect with him on Facebook or LinkedIn. Is it okay Mitch if we post up some? Oh,
Mitch Schneider (31:32):
Absolutely, and you can reach me at [email protected].
Tom Dorsey (31:38):
Well, that makes it real easy. Well, good. Hopefully your inbox is filling up right now, Mitch. Hopefully those people are getting out there taking advantage of all of that wisdom that you’ve put into that book, and we just really want to thank you for coming on the show and sharing that information with us and we really look forward to seeing what’s next. Man, you are out there making it happen, blazing that trail. Are you coming to digital shop conference?
Mitch Schneider (32:05):
As long as the doctor says I can be out in the crowd right now, I have no immune system. That’s why I’m not there. That’s why I’m not in Vegas. I’m a hundred percent immunocompromised. So
Tom Dorsey (32:14):
I got to tell you, Mitch, you look great, buddy. You sound great, man. I love seeing the passion back that fire. It’s just fantastic, bud.
Mitch Schneider (32:22):
It’s actually magnified. It’s really, my wife says it’s a curse, she said, she said, I didn’t know that when you started to get better that you’d get even crazier than you were.
Tom Dorsey (32:34):
Oh, it’s great, man. What a second chance. And you said it’s a gift, man. Second chance. Grab it with both hands, buddy.
Mitch Schneider (32:39):
That’s it. That’s it.
Tom Dorsey (32:41):
Love you, man. I’m really happy you came on, man. I’m really glad that we got to talk with you and get to share that information. And like I said, really looking forward, I can’t wait to have you back on and get us a follow up and hear more about how that success is being multiplied.
Mitch Schneider (32:58):
Well, thank you Tom. I really appreciate it and everybody that’s watching and listening to those of you that have reached out with your good wishes during my recovery, I really appreciate it. It means a lot. It helps fuel that recovery and keeps you focused on what’s coming.
Tom Dorsey (33:12):
God bless you, brother.
Mitch Schneider (33:15):
Take care.
Tom Dorsey (33:16):
Alright, thank you. Thanks Dustin. Great job buddy. Thank you.

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