“Should Techs Write Estimates?”
The verbal contract between Techs and Service Advisor(s) is important for our shop culture.
I am trying to create conditions so Techs can produce as many billable hours as possible.
Highlights of the Episode
- Service Advisors often estimate with their wallets. Neil is introducing one solution to completely avoid that. Get the inside scoop 👈
- Neil talks about how the shop-eyes-only notes in SmartFlow.X make the process very clear between techs and advisor(s) Get the inside scoop 👈
- Bruce and Neil agree that estimating can be made easier for the whole shop when using the red/yellow method. Get the inside scoop 👈