Digital Supervisor Frequently Asked Questions

What is the best procedure for walk around inspections?

Follow this procedure during the Technician walk around portion of the inspection:

  1. Review the workorder to determine if vehicle should be started or not.
  2. At the vehicle start the engine and enter mileage or verify mileage.
  3. Take a photo of the instrument cluster with the engine running.
  4. Take a picture of the vin tag inside the driver door jam.
  5. Take the exterior  photos from each corner of the vehicle  to capture any body damage. We recommend taking the photos from 5 feet away facing the corner of the vehicle (45* angle) to ensure that enough of the vehicle is captured in the photo to ensure the entire body is photographed.

 

How are notes made visible to the techs (MKEY and VAST)?

MKEY

Critical information or notes that need to be communicated to the technician workorder on the tablet must be included in a labor line in MKEY. Example: A customer arrives for a brake inspection because their brakes shake only after stopping from high speeds on long steep hills. A labor line for a brake inspection should be placed on the workorder. The supporting information “Customer states brakes shake only after stopping from high speeds on long steep hills. ” should be typed directly into the labor line in MKEY so that the Technician will receive the information. If there is not an appropriate labor line for the customer concern then place the notes in the Digital Inspection labor, or create a labor for “notes” or “Customer States”

VAST

Critical information or notes that need to be communicated to the technician workorder on the tablet must be included in a job/part line in VAST. Example: A customer arrives for a brake inspection because their brakes shake only after stopping from high speeds on long steep hills. A job/part line for a brake inspection should be placed on the workorder. The supporting information “Customer states brakes shake only after stopping from high speeds on long steep hills. ” should be typed directly into the job/part line in VAST so that the Technician will receive the information. If there is not an appropriate job/part line for the customer concern then place the notes in the Digital Inspection job/part, or create a job/part line for “notes” or “Customer States”

 

Why is there no audible alert when a vehicle is open on the tablet?

When the vehicle is open on the tablet the following Audible Alerts still occur:

  1. Alerts for worksheet modifications (additional jobs, or changes to jobs)
  2. Alerts for chat notifications

When a workorder is open on the tablet the technician will not receive alerts about new vehicles assigned. This is to prevent the technician from being interrupted from his current work. If there is an urgent vehicle that the technician needs to move to then we recommend chatting the technician and informing them of the urgent situation.

How are OEM recommendations added to the inspection report?

Technician adds OEM recommendations

The current vehicle mileage must be entered for the Technician to select OEM recommendations. 1. The Technician will select the “Service History” tab in the workorder. 2. The technician taps on the OEM recommended actions to add them to the inspection sheet.

Service Advisor adds OEM recommendations

1. Service Advisor opens the workorder on the Todays Vehicle Page 2. Service Advisor selects “OEM Recs” tab in the workorder 3. Service Advisor selects applicable recommended actions The OEM recommended actions will appear below the inspection results and after any photos when generating a pdf of the report.
How does the Mojo report work

It works like this:

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