Monitor and Increase Technician Productivity

Monitor and Increase Technician Productivity

Are you setting goals for yourself and your technicians? Do you know how many hours the service advisor sold based on the inspections results done by the technician? Do you have regular talks with your technicians and service advisors to optimize work flow in your shop? Most of you probably answer with “No, I don’t have a tool to measure this accurately enough.” That tool exists and its name is QuickTrac. Larry Moore has implemented this tool after having established the necessary processes in his shop and got the buy-in by his service advisors and technicians. Listen to his presentation and find out how AutoVitals helps the service advisor reduce manual entries dramatically. As always, feel free to comment here Uwe (Oova) Get your web presence...
Do u txt?

Do u txt?

Text messaging has penetrated our life so much that even people like me and older use it every day. Although we might feel still some resistance in letting people outside of our family and friends into our “inner text circle”, our 17 year old daughter Lina is sending thousands of text messages every month. “I am using email only for getting college coaches interested in me (she is trying to select the right college to play volleyball for), otherwise I am texting. It is faster to type(!) and I get immediate responses.” Case in point: if you want to respond quickly or get an immediate response from your customers, texting is the way to go. But you knew that already, didn’t you? We at AutoVitals looked at specific scenarios – where text messages make the difference for shop efficiency and customer satisfaction – and then and implemented those. The most important scenarios are: Notify the customer that the car is ready for pick up. Inform the customer that an estimate is in their email inbox and ask them to authorize by replying “yes”. Remind the customer about a scheduled appointment and let them confirm/re-schedule the appointment. Since AutoVitals integrates with any shop management in real-time, the vehicle in question will show up on the Today’s Vehicle Page in a matter of seconds after the estimate or invoice is printed. Sending the customer a “ready for pick up” message by email and text is a matter of two clicks. The email/text is already pre-worded and can be edited before sending off if needed.     As you can see on...
Online Communication Beyond the Counter – Social Search for Auto Repair Shops Part 5

Online Communication Beyond the Counter – Social Search for Auto Repair Shops Part 5

Is the customer interaction at the counter related to the effectiveness of an online campaign? Can messaging to the customer be automated? Can the service adviser be replaced? Watch this recipe for success when leveraging the counter experience in your online communication. Mitch and I explore the potential for local businesses to amplify the effectiveness of his online campaigns. Please leave your comments and questions. Read about this ephiphany we discovered about online communication in customer relationship when talking to our daughters. Find out how to use our service leveraging Google based social search in customer retention....
A Bad Review! Is there such a thing?- Social Search for Auto Repair Part 4

A Bad Review! Is there such a thing?- Social Search for Auto Repair Part 4

Having one’s business out there on Google or other places seems scary to some and a huge opportunity to others. That anybody can leave an unfiltered  review creates some discomfort. To those who feel like it, don’t be afraid, the freedom of the internet also empowers thousand of people to make the right choice. You should be that choice! Explore together with Mitch, how reviews can help creating buzz or hurt and what to do about it. Enjoy the talk and see you next time here Uwe Check out our new Google Booster...
Click or Not to Click – Social Search for Auto Repair Shops Part 3

Click or Not to Click – Social Search for Auto Repair Shops Part 3

In the third segment of the series, Mitch and I explore the importance of a small business’ website, tools to measure its effectiveness and potential pitfalls. Especially the urge to please Google and human eyes creates a challenging task when trying to maximize the effectiveness. Enjoy and please leave feedback or questions, so we can prepare the next segment. See you next time Uwe (Oova) Maximize your Website’s Effectiveness...
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