Digital Shop Teams

Digital Shop Teams

Digital Shop Teams allow shop owners to work together as a team with Digital Supervisor Trainers, using a team approach to advising. For our August Service Advisor Huddle, we cover the implementation of Digital Shop Teams, as well as next steps and our promise to shop owners.

7 Touchpoints – Inspect & Approval

7 Touchpoints – Inspect & Approval

In the 7 Touchpoints of Motorists’ Engagement, two major portions are the Inspection and Approval steps, which requires constant and clear communication between the techs, service advisors and the motorists. For our June Service Advisor Huddle, we cover these two touch points, as well as comparing how SmartFlow and SmartCheck support this process.

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