Preventive Maintenance Can Be Fun

Preventive Maintenance Can Be Fun

Service advisors and car owner have the same goal: The car is ‘healthy’ – as in it keeps running all the time and provides the driver with the expected safety, driveability and reliability at the most effective cost possible. Right? Why would so many car owners push out the preventive maintenance until something bad is about to happen, and why would some service advisors recommend the same short service interval for any kind of vehicle and any driver behavior?  We thought why not add a little incentive, so it is fun and keeps car owner and service advisor on the same page.  Introducing the AutoVitals Loyalty Point System. “Really? What is new about a reward system? There are tons out there, what the heck are you talking about?” True, and although reusing all the known benefits of a rewards system, it adds a twist to it, which makes it perfect for auto repair shops. Most rewards system on the market operate with discounts based on money spent and some even let car owners keep the points when switching to other shops. In other words, the higher the amount of money spent on a repair, the more points or the higher the discount. We find this a little odd and  think adherence to the service schedule proposed  and the jobs recommended should play a crucial role, since a healthy car is the mutual goal, isn’t it? Below you see a typical configuration for a shop using the AutoVitals Loyalty Point System. All parameters can be controlled by the shop in question, such as: how many points for which action, how much is a point...
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