Monitor and Increase Technician Productivity

Monitor and Increase Technician Productivity

Are you setting goals for yourself and your technicians? Do you know how many hours the service advisor sold based on the inspections results done by the technician? Do you have regular talks with your technicians and service advisors to optimize work flow in your shop? Most of you probably answer with “No, I don’t have a tool to measure this accurately enough.” That tool exists and its name is QuickTrac. Larry Moore has implemented this tool after having established the necessary processes in his shop and got the buy-in by his service advisors and technicians. Listen to his presentation and find out how AutoVitals helps the service advisor reduce manual entries dramatically. As always, feel free to comment here Uwe (Oova) Get your web presence...
Do u txt?

Do u txt?

Text messaging has penetrated our life so much that even people like me and older use it every day. Although we might feel still some resistance in letting people outside of our family and friends into our “inner text circle”, our 17 year old daughter Lina is sending thousands of text messages every month. “I am using email only for getting college coaches interested in me (she is trying to select the right college to play volleyball for), otherwise I am texting. It is faster to type(!) and I get immediate responses.” Case in point: if you want to respond quickly or get an immediate response from your customers, texting is the way to go. But you knew that already, didn’t you? We at AutoVitals looked at specific scenarios – where text messages make the difference for shop efficiency and customer satisfaction – and then and implemented those. The most important scenarios are: Notify the customer that the car is ready for pick up. Inform the customer that an estimate is in their email inbox and ask them to authorize by replying “yes”. Remind the customer about a scheduled appointment and let them confirm/re-schedule the appointment. Since AutoVitals integrates with any shop management in real-time, the vehicle in question will show up on the Today’s Vehicle Page in a matter of seconds after the estimate or invoice is printed. Sending the customer a “ready for pick up” message by email and text is a matter of two clicks. The email/text is already pre-worded and can be edited before sending off if needed.     As you can see on...
Click or Not to Click – Social Search for Auto Repair Shops Part 3

Click or Not to Click – Social Search for Auto Repair Shops Part 3

In the third segment of the series, Mitch and I explore the importance of a small business’ website, tools to measure its effectiveness and potential pitfalls. Especially the urge to please Google and human eyes creates a challenging task when trying to maximize the effectiveness. Enjoy and please leave feedback or questions, so we can prepare the next segment. See you next time Uwe (Oova) Maximize your Website’s Effectiveness...
More Than A 1,000 Words

More Than A 1,000 Words

One of the most effective ways to illustrate complex issues is by using images or videos, accompanied by a brief but crisp description of the issue. Having to explain the details of a malfunctioning car part can often be made highly effective, simply by sending the image pointing out the problem, or even contrasting it with one showing a properly functioning part. Additionally, a student’s parent or a third party person trusted by the car owner needs to be involved in the decision about the repair proposed by the service advisor. Thus, the better the documentation about the issue at hand the more effective and reliable the decision-making process. What if the technician, who uncovered the problem during the inspection, could just take a picture with his cellphone and make it available to the service advisor – to be easily sent to the car owner? We  made exactly this available to all AutoVitals shops. The  technician takes the picture with his cell or smart phone and enters the license plate number as subject line of the message. Then he sends it to [email protected], and the service advisor will have the picture attached to the vehicle in question on the Today’s Vehicle Page . He can add more information for the car owner as image description, print the estimate so it gets attached to the vehicle, and click on “Email Estimate”. Done. The car owner, and if needed – more recipients – will receive the email with the estimate and picture so that a decision can be made quickly with all the important information at hand. A few clicks made it happen, no uploading from...
 [otw_is sidebar=otw-sidebar-1]