SmartFlow News and AnnouncementsLatest news and updates from the SmartFlow Product Group including Announcement Release Notes and New Releases
In the 7 Touchpoints of Motorists’ Engagement, two major portions are the Inspection and Approval steps, which requires constant and clear communication between the techs, service advisors and the motorists. For our June Service Advisor Huddle, we cover these two touch points, as well as comparing how SmartFlow and SmartCheck support this process.
As we receive feedback from our customers through the Facebook Forum, we continuously improve our products to make them innovative and responsive. In this huddle, Uwe Kleinschmidt discusses the new features coming in the V3.4 release along with showcasing our brand new VibAlerts.
Our technology is constantly improving to help your shop stay up to date and keep our products easy to use. In this huddle, Uwe Kleinschmidt discusses the new features in the 3.0 release, the different ways to get help through our Facebook page, as well as the help.autovitals.com page.
A process change is a vital component to bringing your shop into the 21st century. With our guest panelists, we discuss AutoVital’s role in that process change and use Ben Nielsen’s shop as an example of a success story with incredible results.
For our first Service Advisor Huddle of 2017, our product manager Bianca Torres speaks about the new Retention Campaign Manager and all the features it adds to the retention suite and to the communication with the customer.
Many benefits come with implementing The Digital Shop®. When Matt Purselle, owner of Revolution in Decatur, GA, started, his first goal was to replace the whiteboard used for tech dispatching and eliminate the running back and forth of service advisor and techs. Two years later Matt is enjoying consistent shop operation, an overall boost in morale, transparency in inspections and educational information for motorists, and unparalleled customer satisfaction.
2016 was a successful year for AutoVitals and its customers. Uwe Kleinschmidt and Frank Scandura look back on this year’s accomplishments and improvements, as well as speak on how AutoVitals will continue to improve the shop’s process in 2017.
When Richard R. Borra with O’Shea Tire & Service Center approached NAPA and AutoVitals to help out him out with his local NY BOCES school, we were in. Or as Richard put it…
To understand what the true benefits of AutoVitals are, it is important to see real life success stories. With ATI trainers Bryan Stasch and Michael Bennett, Uwe Kleinschmidt discusses how particular shops became more profitable by applying coaching and using SmartFlow.
Lindsay, our trainer extraordinaire went back to school. Not as a student but being a professor for two days at the Career and Technology Center Fort Osage.
This month our guest speakers were our digital supervisor trainers who explained what digital supervisor training is and how it will benefit the shop. Customers who have attended the training also speak on how much it has changed their process.
After we discontinued the iPad Mini 1 support, we realized that a new service to maintain the productivity of technicians was needed. We called our partner Apple and came up jointly with a solution we are now ready to offer to all shops. Introducing the Technician Productivity Warranty Plus!
We had special guests Bob Cooper and Frank Scandura on this service advisor huddle to speak about 10 tips that all shop owners can do to increase sales, profits and most importantly, customer satisfaction.
Although AutoVitals has tremendous experience in training shops on best practices for The Digital Shop, we are not a business-coaching company nor is that our intention in strategy. Our formula is instead, to combine the best-in-class experience the business coaches in the industry have to offer with our product expertise.
SmartFlow allows to track key performance indicators (KPI), which are hard to come by using the traditional paper way. For example the inspection rate and the number of recommended actions the technicians adds for each inspection are highly important. Are those KPIs graphed as trends over time, the shop owner, manager and the whole team have a clear picture of how the shop is improving and can document the measures needed for the team to take the shop to the next level.
We have been releasing software at a high pace with user interfaces for new features and benefits based on our research and your feedback. In this process we need to adjust the measures for reliability and usability. The immediate focus is on a stable TVP2.0 and the Google Drive based application for viewing inspection results on devices of any size and storing the results in a gmail or Google for work account of your choosing.
Apple and AutoVitals have discontinued the support of the iPad Mini1. Please check how you can identify whether you are affected, what you can do about it, and how we help in making the transition smooth
Navigating vehicles in SmartFlow and SmartCheck and sending Inspection results to customers and other repeat actions are launched from the Today’s Vehicles Page (TVP).
How often were you looking for a test, which shows you the network performance for SmartFlow or SmartCheck everywhere in your shop. Here it is!
What if the customer is on the go and has only their smartphone available and you want to educate on the inspection results? Doesn’t that happen in 90% of all cases? Yes it does, and here is the solution, released in the July Smartflow release.
Our SmartFlow product has many features that can be implemented quickly and improve your shop flow immediately. With the help of one of our trainers, Lindsay, we have put together some of the best ways to make quick changes in your shop.
When we started the workshop idea 10 months ago, we tried a new concept and we are happy to report that it is working!
Shop Owners, Service Advisors and Technicians have visited the workshop, some even twice, and your feedback encourages us to keep going. The AutoVitals Partner Workshop is designed to gather SmartFlow veterans, new clients and shops, who want to know more about SmartFlow in one place.
Use the inspection sheet filter in the Inspection Metrics report to track performance on specific inspections.
Sometimes you want to print the inspections results in a different language for your customers. Please read how a few clicks get you to a translated copy in (almost) any language.
Sometimes Service advisors and technicians edit an inspection sheet during the same time and create conflicts. This can now resolved by comparing the versions and select the correct one.
Images and voice recordings are now uploaded separately from the other activities on the tablet. that means you can keep doing other stuff on the work order or inspection while the image is uploading. If the internet is slow or the number of images is high or both, then the images arrive later on the TVP, this will be marked with the image below on the work order or inspection result.
v1.15 of the SmartFlow app enhances productivity by allowing technicians to save or submit vehicles while photos and sound recordings upload in the background.
100% inspection rate is a recommend procedure, but often the question is raised “Why should we re-inspect a vehicle, which is coming in within 2 weeks of the previous visit?”.
Today’s Report a Problem button is the fastest way to ask questions or report an issue you encountered. We have added another feature set to create direct feedback from tech support.
With the latest SmartFlow version, the service advisor can see tech efficiency in real-time on his control panel. Lets look how this new feature helps you to protect your profitability.
Adding and Modifying Vehicles Efficiently. You can then add all the vehicle and driver information. If the customer or vehicle is already known to the system,
Are you running a fast lane and a mechanical lane in your shop and appreciate every second saved for technician and service advisor?
As shops embrace SmartFlow across the nation, we have been approached by shop owners, whether SmartFlow can be used for other applications like Towing. Check out how this would work.
Often the Today’s Vehicles Page (TVP) is populated with lots of vehicle tiles. Shops with lots of tiles need quick access to all actions, which are not immediately available on the work order.
The focus of our latest app release is to provide additional robustness. To accomplish this we have added a quality of communication monitor and alerts for technicians when jobs are modified on a vehicle they are working on.
Do you remember how you learned to tie your shoelaces, drive a car, or play your favorite team sport? You went through the 4 phases of competence every single time. Why are they important? Ask a policeman, firefighter, athlete on the field, pilot, SWAT team member, operator of a complex machine, etc.
The Inspection Metrics Report is probably the most valuable report in your business to gain insight in how service advisors and technicians work together. With the addition of the Word Order Composition Details trainers, owners and manager have now an invaluable tool to identify changes in tech and service advisor behavior.
After 4 months of performing onsite training to SmartFlow clients it is time to check the lessons learned. The results suggest a SMASHING success and the Digital Shop takes shape.
For service advisors the touchpoint Estimate is the most important to create the estimate, educate the motorist using inspection results and get the work authorized. But, the motorist is not at the counter.
Every touchpoint with motorists is an opportunity to educate. You knew that already. For some service advisors the vehicle drop-off touchpoint is a time to rush because too many things have to be done to get the motorist back home or work and let the technicians get to work.
The benefits when using SmartFlow dedicated to data security and fast access of information allow you to save work results behind a wall and expedite it.
All Workstations show the same Tech View. The Tech View displays only one sorting order from now on and it is the “Drag ‘n Drop” one.
Book your SmartFlow Workshop. You will meet fellow shop owners, service advisors and technicians, who represent a mix of veteran SmartFlow users, fresh paper-to-digital converts and curious “are the rumors true” attendees.