Service Advisor Huddle Video Replays

Check out the latest service advisor huddle or listen to them all
Welcome to our Service Advisor Huddles! Each month, we have an interactive panel discussion with some of the industry’s leading shop owners and advisors. These discussions are focused around some of the challenges they have encountered and many of the solutions they have discovered. You’ll hear about their strategies and best practices, all leading towards communication, productivity and ARO improvements.

AutoVitals V3.0 Overview

Our technology is constantly improving to help your shop stay up to date and keep our products easy to use. In this huddle, Uwe Kleinschmidt discusses the new features in the 3.0 release, as well as the different ways to get help through our Facebook page, as well as the help.autovitals.com page.

Best Results Require a Process Change

A process change is a vital component to bringing your shop into the 21st century. With our guest panelists, we discuss AutoVital’s role in that process change and use Ben Nielsen’s shop as an example of a success story with incredible results.

Retention Campaign Manager 2.0

For our first Service Advisor Huddle of 2017, our product manager Bianca Torres speaks about the new Retention Campaign Manager and all the features it adds to the retention suite and to the communication with the customer.

A Look Back on 2016

2016 was a successful year for AutoVitals and its customers. Uwe Kleinschmidt and Frank Scandura look back on this year’s accomplishments and improvements, as well as speak on how AutoVitals will continue to improve the shop’s process in 2017.

Combine Coaching with Productivity Tools to Win

To understand what the true benefits of AutoVitals are, it is important to see real life success stories. With ATI trainers Bryan Stasch and Michael Bennett, Uwe Kleinschmidt discusses how particular shops became more profitable by applying coaching and using SmartFlow.

Digital Supervisor Training

This month our guest speakers were our digital supervisor trainers who explained what digital supervisor training is and how it will benefit the shop. Customers who have attended the training also speak on how much it has changed their process.

10 Tips with Bob Cooper and Frank Scandura

We had special guests Bob Cooper and Frank Scandura on this service advisor huddle to speak about 10 tips that all shop owners can do to increase sales, profits and most importantly, customer satisfaction.

Seven Best Practices in the Digital Shop

Our very own Jimmy Lea came back from the future to teach our clients how to leverage the digital shop. These are the seven best ways to build a loyal customer base.

Retention and SmartFlow Release – July 2016

It is vital to have quick and efficient communication within in the shop as well as with the customer. In this Huddle, we discuss how fast internet and an improved inspection page will increase productivity and give the customer the chance to see the inspection results on any device.

Quick Wins with SmartFlow

Our SmartFlow product has many features that can be implemented quickly and improve your shop flow immediately. With the help of one of our trainers, Lindsay, we have put together some of the best ways to make quick changes in your shop.

Retention and SmartFlow Release – May 2016

To fully understand your shop’s productivity, it is important to be able to measure all types of inspection sheets.  In this Huddle, Neil explains how we have created the ability to filter through the sheets as well as an improvement in the report a problem system. Our product advisor also covers best practices created by our trainers to help improve the customer-shop relationship.

Retention and SmartFlow Release – April 2016

In this Huddle we discuss the new features that have come out this month and how important your feedback is. Through your comments and concerns on our Facebook page, we can improve and adjust the features you use daily.

Retention and SmartFlow Release

In this Huddle we discuss the new features that have come out this month and how important your feedback is. Through your comments and concerns on our Facebook page, we can improve and adjust the features you use daily.

Call Conversions

Being able to listen to past phone calls with customers can help improve customer service and converting leads to customers. In this service advisor huddle, we talk about tracking phone numbers and listening to conversations in our Top Fuel product and how to use that to help your shop increase productivity and sell more services.

Smart Markers

Our Service Advisor huddles are here to educate our customers about different SmartFlow features and this month it was all about Smart Markers. These markers can help automate and speed the inspection process by having configured canned jobs.

SmartFlow Reports Enable Positive Changes

One of the most important components of every shop, is how well technicians and service advisors work together. And AutoVitals has created the first report assessing the efficiency and productivity of your team members! SmartFlow reports show the teamwork amongst the technicians and service advisors and can be easily measured and adapted to help the shop become more successful.

SmartFlow and NAPA Tracs

SmartFlow is not just a product, but a digital way of doing business. Our experienced Digital Operations Trainers and SmartFlow Experts explain how SmartFlow can improve your shop process, efficiency and profitability. This Service Advisor huddle focuses on NAPA Tracs and answers questions that our clients ask daily.

Tips and Tricks from Onsite Trainers

Our onsite trainers have been around the country at different shops to individualize the Standard Operating Procedure and show how their shop can be the most productive. In this huddle, Lindsay and Tim give tips and tricks from their personal experiences on how to make SmartFlow work the best for you.

Inspect ALL your vehicles

To get the most out of the SmartFlow features, it is important to have a 100% Inspection Policy. There is a clear trend between having a 100% inspection policy and having a higher RO. What many don’t know, is that taking pictures during the inspection can make a critical difference. Our Product Advisor Neil Reilly- Shapiro explains why taking pictures of the vehicle during the inspection makes such a difference. He also goes into detail about our onsite training opportunities and gives an important tip about the inspection kit that our onsite trainers highly recommend.

SmartFlow SOP Review

Working with dozens of shops like yours led us to develop a method that eliminates lots of initial hurdles techs and service advisors might encounter during the transition from paper to SmartFlow. The amazing results is a well tested Standard Operating Procedure (SOP). The SOP has tons of input from shops that have done more than 8000 inspections and really have it down. In this huddle, Lindsay Sinopoli goes into details how the SOP works and what the benefits are.

The Power of Images

Having the ability to show your customers images of their vehicles can make all the difference in selling a recommendation. Through the new update in our SmartFlow 2.0 Today’s Vehicle Page, including pictures in your inspection is easier than ever. In this huddle we explain how it is done in addition to rolling out our brand new Service Advisor script. Lindsay Sinopoli, one of our product advisors and experienced Service Advisor gives out the secrets on how to successfully use our script to have strong communication and a long lasting relationship with your customers.

Best Practices for Techs & The Counter Huddle

Learning from other’s success stories can be hugely beneficial to your own SmartFlow experience. This month we have a group of panelists consisting of Bill Connor, Joe Hanson, Theresa Johnson, Scott Meyers, and Dave Murphy who join us to share their experiences with setting up a network, building work counters, and increasing productivity. The huddle also focus on how each shop owner was able to get the techs to use the tablets and integrate them into their work habits. Through their experiences and tips, you will be able to see how you can make SmartFlow and EIS the most effective in your shop.

Standard Operating Procedures Huddle

AutoVitals has created a new way to see how the Service Advisors and Technicians use SmartFlow, the Tablet and the Point of Sales software (POS). This new Standard Operating Procedure is broken down into best practices and clearly explained through icons. In this Huddle, Uwe explains the steps and receives feedback on the usability and functionality of the Standard Operating Procedures.

SmartFlow 2.0

SmartFlow 2.0 is here! In this Service Advisor huddle we discuss the new and exciting changes in SmartFlow 2.0 today’s vehicle page. Neil goes into detail about the workflow view and the technician view to show how SmartFlow 2.o makes inspections easier.

SmartFlow and TeE Times

This month, our Service Advisor Huddle focused on the newest  SmartFlow feature – TeE Times!   Technicians can now Clock-In on their tablet in the morning, pause for lunch, and Clock-Out before they go home. Each billable work step gets recorded as work is done. No more punching in an out on the wall clock. And with billing goals and work pace prominently displayed on each team members tablet they can also keep track of their own progress.

TeE Times Sneak Peek

With the new TeE-Times SmartFlow add-on, technicians Clock-In on their tablet in the morning, pause for lunch, and Clock-Out before they go home. Each billable work step gets recorded as work is done. No more punching in an out on the wall clock. And with billing goals and work pace prominently displayed on each team members tablet they can also keep track of their own progress. Here is a sneak peak for the TeE-Times!

Data Turns into Reports

SmartFlow collects TONS of data. Data Turns into Reports. And we’re just scratching the surface of what we can do with it. Find out how you can extract data out of SmartFlow to improve productivity, efficiency, shop workflow and much, much more!

SmartFlow Best Practices

This month, we had a panel discussion with some industry leading shops and found out how they implemented and are using SmartFlow. You’ll hear about their strategies and best practices, all leading towards communication, productivity and ARO improvements.

Introducing SmartFlow

We are very excited about the release of SmartFlow. You will hear about the features that we think will make a difference in your shop. A SmartFlow demo and Q and A are included to help answer your questions.

Workflow Management

In this huddle we are talking about workflow management and how to get rid of the paper rack. This will help improve your shop’s efficiency and organization.

EIS: First Field Report

Now that our shops have starting using the EIS, is it important to hear some feedback. In this huddle we hear feedback from the shop owners that have implemented the EIS. They told us about what aspects of the electronic inspection sheet are helping their shop become more successful.

Effective Service Reminders

Service reminders can be a useful tool for creating a strong communication between the service adviser and the customer. In this huddle we  talk about achieving the goal of turning every service reminder into an appointment and how they can become more effective in the future.

Turn Searches into Customers

The internet is changing on a constant basis. It is important to know how to keep up and how to turn those searches into a lasting customer.

Schedule Appointments at Vehicle Pick-up

Dave is sharing with us his experience in applying best practices when scheduling appointments at vehicle pick-up for the next visit and how AutoVitals can help improving the personalization of the motorist’s experience, which leads to more appointments.

Capturing Inspection Results Electronically

John Shanderuk shares with us his electronic vehicle inspection sheet that saves time and makes taking notes on vehicles an easy and fast task.

Increase Technician Productivity using QuickTrac

Larry Moore talks about the product QuickTrac and how it improves technician productivity in the shop.

Making Service Reminders Effective

Uwe speaks with his guests about how to make service reminders more effective.

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Recent Posts

  • AutoVitals V3.0 Overview
  • Best Results Require a Process Change
  • Retention Campaign Manager 2.0
  • From Whiteboard to Digital Control Center
  • TopFuel – Featuring Mickey’s Automotive
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