Exercise 3.1.9 SA not using image editor on inspection photos prior to emailing inspection report.

  1. Review an inspection report that contains pictures of a technical problem with SA.

  2. Role play with SA for the sales process. Owner/Manager is the customer and SA attempts to sell the inspection results to the Owner/Manager.

  3. When SA attempts to explain the technical pictures the Owner/Manager asks several questions about what specifically is the area of emphasis in the photo.

  4. Have SA edit photo to emphasize the area of emphasis.

  5. Conduct role play again and have SA use edited photos.

  6. Owner/Manager affirms that the edited photos added clarity to the inspection review process.

  7. Review every inspection report for  5 days to ensure technical photos are being edited.

 

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