Exercise 3.1.23 Customer communication not initiated using TVP

  1. Review inspection metrics report for customer email address collection and inspection reports emailed to customer.

  2. Review results with SA

  3. Review the customer drop off script and point out where the SA asks for the customer’s preferred method of communication.

  4. Review with SA how to use TXT messaging on the TVP.

  5. Point out the customer communication button on the vehicle tile.

  6. Review the process of sending a TXT message or email to the customer.

  7. Review canned messages.

  8. Monitor SA to ensure following customer communications are initiated from the TVP.

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