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Episode Description

The practice of digital inspections and visual aids (pictures/videos, notes) has helped motorists better understand their vehicle’s problems and approve more work. But digital inspections can only be effective if the resulting inspection is properly managed and executed by your team (owner/manager, technician, and service advisor).

Join Matt Fowler, from Airport Automotive, for How Great Inspections are Like Great Stories, as he shares what each team member needs to do with every inspection to get better results.

You will learn:
> What details technicians need to provide the service advisor in order to create a great inspection
> How the service advisor properly scrubs and prepares the inspection to send to the customer
> How the owner can help improve the inspection process through time management and volume control

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