Educational Topics

Read and Review some of the latest educational topics in the Automotive repair industry

Changing your PoS Server Guidelines

      Point of Sale (PoS) Server Modification Guidelines               Before changing your Point of Sale software (PoS)… If you are going to be switching to a new PoS vendor or upgrading your PoS to a newer database technology (i.e. moving from an Access to a SQL database), your new software provider MUST transfer service history from the previous PoS. Then, please submit a ticket once the new PoS is in place so that we can begin the re-installation. A change in PoS software will always result in a 3-5 day re-installation process and a subsequent $250 setup fee.     Before making changes to your PoS server computer… Check-in with AutoVitals and with your other software providers to determine if your change will affect their program. In order for data integration to work, our system requires the exact path to where all your shop’s data is located on the server computer. If you REPLACE the server, ADD a server or CHANGE the name of your existing server computer, our systems will not know the path to access to your shop’s data. When any server change occurs, AutoVitals has to re-do the same steps that we did when your shop was originally set up. These steps are quite complex and require our software engineers. In total, it can take 3-5 days before your shop is back up and running and you will be invoiced for a $250 setup fee.   But wait, the change of SERVER fee can be avoided! In order to avoid the setup fee, make sure to have the new computer name exactly match...

7 Touchpoints – Inspect & Approval

In the 7 Touchpoints of Motorists’ Engagement, two major portions are the Inspection and Approval steps, which requires constant and clear communication between the techs, service advisors and the motorists. For our June Service Advisor Huddle, we cover these two touch points, as well as comparing how SmartFlow and SmartCheck support this process.

AutoVitals V3.4 Sneak Peak

As we receive feedback from our customers through the Facebook Forum, we continuously improve our products to make them innovative and responsive. In this huddle, Uwe Kleinschmidt discusses the new features coming in the V3.4 release along with showcasing our brand new VibAlerts.

AutoVitals V3.0 Overview

Our technology is constantly improving to help your shop stay up to date and keep our products easy to use. In this huddle, Uwe Kleinschmidt discusses the new features in the 3.0 release, the different ways to get help through our Facebook page, as well as the page.

Best Results Require a Process Change

A process change is a vital component to bringing your shop into the 21st century. With our guest panelists, we discuss AutoVital’s role in that process change and use Ben Nielsen’s shop as an example of a success story with incredible results.

Retention Campaign Manager 2.0

For our first Service Advisor Huddle of 2017, our product manager Bianca Torres speaks about the new Retention Campaign Manager and all the features it adds to the retention suite and to the communication with the customer.

From Whiteboard to Digital Control Center

Many benefits come with implementing The Digital Shop®. When Matt Purselle, owner of Revolution in Decatur, GA, started, his first goal was to replace the whiteboard used for tech dispatching and eliminate the running back and forth of service advisor and techs. Two years later Matt is enjoying consistent shop operation, an overall boost in morale, transparency in inspections and educational information for motorists, and unparalleled customer satisfaction.

A Look Back on 2016

2016 was a successful year for AutoVitals and its customers. Uwe Kleinschmidt and Frank Scandura look back on this year’s accomplishments and improvements, as well as speak on how AutoVitals will continue to improve the shop’s process in 2017.

Combine Coaching with Productivity Tools to Win

To understand what the true benefits of AutoVitals are, it is important to see real life success stories. With ATI trainers Bryan Stasch and Michael Bennett, Uwe Kleinschmidt discusses how particular shops became more profitable by applying coaching and using SmartFlow.

8 Keys to Selling Auto Service

You’ll need to know your customers’ buying habits as well as their service histories. You should always request your first-time customers’ service records

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