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0830-0845 Introduction

Agenda -

  • 8:30 – 8:45 – Introduction, Survey results, MSOP overview
  •  8:45- 11:30 – MSOP hands on team walk through
  • 11:30 – 12:30 – Lunch
  • 2:30 – 1:00 – MSOP practice (individual)
  • 1:00 –   3:30 – Role Play / Group Activities / Critical Days
  • 3:30 –   4:00 – Feedback, Questions

Personal Introductions

Lets take amoment to introduce ourselves:

  • Name
  • Shop
  • SmartFlow experience
  • What you would like to learn
8:45-8:50 Rules of Engagement


8:50-8:55 Feedback Process


9:00-9:15 MSOP Drop Off Step

SA Uses Drop Off Script

  • The drop off process is about managing customer expectations
  • Lets review the drop off script
  • Lets demonstrate the drop off script
  • We will practice it this afternoon

Drop Off Script

SA Writes Workorder

  • Must have 1 job on workorder in order to assign it to a technician
  • 1st job is always the digital inspection
  • Do you pay your techs for inspections?
9:15-9:30 - MSOP Inspect Step

SA Assigns Tech Using Drag and Drop

Lets move our vehicles from the “No Tech” column to our Student Tech column

Technician Receives Audible Alert

The audible alert means you have new work assigned

Tech Reviews Workorder

Lets click on “open vehicle” and click on the “Workorder” tab and select “worksheet”

Technician Performs Inspection

  • Lets click on the “Inspection” tab
  • Lets review the picture policyPicture Policy
  • Lets review the inspection sheet basics
  • Lets use our composite vehicle and perform an inspection

Technician Submits Inspection

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SA Receives Audible Alert

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SA Clicks on Alert Link

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Click here to learn more

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