One California Shop Goes Digital
When JR Luna emptied the paper rack and turned off the printer at his shop at Concours Motors in Ventura, California, he knew that taking his shop paperless wouldn’t be easy, but it would be worth it. Soon after, his job approval percentage confirmed that he had made the right choice, and they haven’t looked back since.
Getting motorists to authorize more jobs is never easy task, but a little information can go a long way. Educating motorist on their vehicles needs is important and makes the decision to authorize jobs easy.
When you’re working on a vehicle that you’ve seen before as a tech it’s easy to see when a particular area is getting worse over time. Now with the digital inspections, it’s easy for our customers to see that too.
Greg Flores - TechnicianInformation is the Key to Authorization
Earning a customers trust can change everything. Trying to explain a vehicles problems to a motorist over the phone can be like speaking another language, but when they are informed about their vehicle approVINg jobs becomes a no brainer.
Customers almost never think a problem is “that bad.” Now when customers approve jobs they actually thank us. They really appreciate that we keep them informed about their vehicle.
Phil Sylvester- Service Advisor
Choose Your Platform
$50 / additional 3 Techs
SmartFlow X
3 Techs Monthly Plus Setup
NAPA AutoCare Pricing
$359
Search & Educate
SmartPages
Premium Designer Consultation
XStudio Quality Website
XPromoted Keywords
0Promoted Locations
1Educational Video Library
Inspection OnlySocial Media Management
Drop Off
Inspect
ApprovalDigital Inspections
Tech Dispatching
Paperless Workflow
Communication Center
Motorist Status Update
Efficiency Reports
Pick Up
Thank You
Follow UpPersonalized Thank You
NEW! Inspection Reminders
NEW! Unlimited Campaign Manager ( Text and Email Campaign Designer)
Service Reminders
Loyalty Points
XMobile App for Motorists
X
The Digital Shop Lite
3 Techs Monthly Plus Setup
NAPA AutoCare Pricing
Search & Educate
SmartPages
Premium Designer Consultation
XStudio Quality Website
Promoted Keywords
30Promoted Locations
5Educational Video Library
Full LibrarySocial Media Management
Drop Off
Inspect
ApprovalDigital Inspections
Tech Dispatching
Paperless Workflow
Communication Center
Motorist Status Update
Efficiency Reports
Pick Up
Thank You
Follow UpPersonalized Thank You
NEW! Inspection Reminders
NEW! Unlimited Campaign Manager ( Text and Email Campaign Designer)
Service Reminders
Loyalty Points
XMobile App for Motorists
X
The Digital Shop Pro
3 Techs Monthly Plus Setup
NAPA AutoCare Pricing
Search & Educate
SmartPages
Premium Designer Consultation
Studio Quality Website
Promoted Keywords
40Promoted Locations
UnlimitedEducational Video Library
Full Library+ new additionsSocial Media Management
Drop Off
Inspect
ApprovalDigital Inspections
Tech Dispatching
Paperless Workflow
Communication Center
Motorist Status Update
Efficiency Reports
Pick Up
Thank You
Follow UpPersonalized Thank You
NEW! Inspection Reminders
NEW! Unlimited Campaign Manager ( Text and Email Campaign Designer)
Service Reminders
Loyalty Points
Mobile App for Motorists
Turning the Shop Into a Well Oiled Machine
Idle time is all too often one of the biggest productivity drains to a shops efficiency. With SmartFlow in the shop, the technicians and service advisors at Concours stay focused on their work and connected with each other all at the same time.
“Now we can be in two conversations at once, like most service advisors are. If we have a question for the tech we can just send them a message while were on the phone and not lose focus with the customer.”
Gary Gill - Service Advisor
Bridging the Technology Gap to Change Old Behaviors
Just because you’ve always done something one way doesn’t mean that it’s the right way. Shops with SmartFlow like Concours are bridging the technology gap both in and out of the shop, measuring data to change behavior and communicating with customers through modern methods like text and email.
“We always kept reports but I never knew what do with them. Now I can track our technicians and service advisors performance and see trends in their behavior.”
JR Luna - Shop Owner
Want To Know More Before you Buy?
Let’s Explore Options to Get You Set Up
Schedule a Demonstration
In a 1-on-1 consultation with a specialist you will be able to see how The Digital Shop platform works in a real shop and have your questions answered and explained.
Demo The App
Download The Digital Shop App and begin trying out how Digital inspections work. Send inspections by text and e-mail. Demo has limited functionality.
Sign Me Up
Are you certain The Digital Shop is the platform for you. We know you independents, we won’t try to stop you.