One California Shop Goes Digital
When JR Luna emptied the paper rack and turned off the printer at his shop at Concours Motors in Ventura, California, he knew that taking his shop paperless wouldn’t be easy, but it would be worth it. Soon after, his job approval percentage confirmed that he had made the right choice, and they haven’t looked back since.
Getting motorists to authorize more jobs is never easy task, but a little information can go a long way. Educating motorist on their vehicles needs is important and makes the decision to authorize jobs easy.
When you’re working on a vehicle that you’ve seen before as a tech it’s easy to see when a particular area is getting worse over time. Now with the digital inspections, it’s easy for our customers to see that too.Greg Flores - Technician
Information is the Key to Authorization
Earning a customers trust can change everything. Trying to explain a vehicles problems to a motorist over the phone can be like speaking another language, but when they are informed about their vehicle approVINg jobs becomes a no brainer.
Customers almost never think a problem is “that bad.” Now when customers approve jobs they actually thank us. They really appreciate that we keep them informed about their vehicle.Phil Sylvester- Service Advisor
If you are serious about your shop's future success then this is a real game changer
This is quite literally a "best thing since sliced bread thing" Just the time savings is well worth the program, than adding in pictures and a way to highlight them for the customer to see it from their smartphone or pc and also the tech being able to instantly pull up history and also have a digital inspection sheet with voice or hand typed notes and check box recommendations. I could go on for another hour but just give this a try/ do a demo and really look hard at it. If you are serious about your shop's future success then this is a real game changer.
Increased our ARO by $267.00
Never any regrets. The website they designed and launched for me brings in more than 80 new customers EVERY month. Smart Flow, the digital inspection system has increased our ARO by $267.00. Responsive to my needs and excellent products.
My shop is light years ahead of all the other shops in the area
It takes a little work to get used to it. After 5 to 6 months of use, I am just getting into the tech efficiency part of it. Bottom line, this program is awesome! My shop is light years ahead of all the other shops in the area. We are small, but profitable, and my customers love the digital inspections. Highly recommended.
Their customer service is second to none
AutoVitals has been absolutely wonderful in meeting our needs. Their customer service is second to none. We worked with AutoVitals for a few years and then made the mistake in 12/14 of changing to another company. In 8 months, our web presence was almost none and our customer count went down. We just switched back and I couldn't be happier.
Interesting side note: When we went from AutoVitals to the new provider, AutoVitals worked with us and made sure the transition was easy and seamless. When we switched from the new provider back to AutoVitals, that other provider knocked our website offline within hours. AutoVItals quickly put up a temporary web page until they can get us back on top with the Top Fuel program. Way to go AutoVitals!!
I highly recommend them
At the beginning of 2017 we upgraded to Top Fuel website and added Smart Flow. The results were incredible. We saw an increase in ARO and customer count from web search customers. Just to put things in prospective 2017 has been better then 2015 and 2016 combined as far as increased business from web search. If you are looking to increase customer count the Auto Vitals system combined with their knowledgeable staff is your answer. I highly recommend them.
Requests from the website have at least doubled
Turning the Shop Into a Well Oiled Machine
Idle time is all too often one of the biggest productivity drains to a shops efficiency. With SmartFlow in the shop, the technicians and service advisors at Concours stay focused on their work and connected with each other all at the same time.
“Now we can be in two conversations at once, like most service advisors are. If we have a question for the tech we can just send them a message while were on the phone and not lose focus with the customer.”Gary Gill - Service Advisor
Bridging the Technology Gap to Change Old Behaviors
Just because you’ve always done something one way doesn’t mean that it’s the right way. Shops with SmartFlow like Concours are bridging the technology gap both in and out of the shop, measuring data to change behavior and communicating with customers through modern methods like text and email.
“We always kept reports but I never knew what do with them. Now I can track our technicians and service advisors performance and see trends in their behavior.”JR Luna - Shop Owner
Want To Know More Before you Buy?
Let’s Explore Options to Get You Set Up
Schedule a Demonstration
In a 1-on-1 consultation with a specialist you will be able to see how The Digital Shop platform works in a real shop and have your questions answered and explained.
Demo The App
Download The Digital Shop App and begin trying out how Digital inspections work. Send inspections by text and e-mail. Demo has limited functionality.
Sign Me Up
Are you certain The Digital Shop is the platform for you. We know you independents, we won’t try to stop you.