In the 7 Touchpoints of Motorists’ Engagement, two major portions are the Inspection and Approval steps, which requires constant and clear communication between the techs, service advisors and the motorists. For our June Service Advisor Huddle, we cover these two touch points, as well as comparing how SmartFlow and SmartCheck support this process.
As we receive feedback from our customers through the Facebook Forum, we continuously improve our products to make them innovative and responsive. In this huddle, Uwe Kleinschmidt discusses the new features coming in the V3.4 release along with showcasing our brand new VibAlerts.
Our technology is constantly improving to help your shop stay up to date and keep our products easy to use. In this huddle, Uwe Kleinschmidt discusses the new features in the 3.0 release, the different ways to get help through our Facebook page, as well as the help.autovitals.com page.
A process change is a vital component to bringing your shop into the 21st century. With our guest panelists, we discuss AutoVital’s role in that process change and use Ben Nielsen’s shop as an example of a success story with incredible results.
For our first Service Advisor Huddle of 2017, our product manager Bianca Torres speaks about the new Retention Campaign Manager and all the features it adds to the retention suite and to the communication with the customer.
Many benefits come with implementing The Digital Shop®. When Matt Purselle, owner of Revolution in Decatur, GA, started, his first goal was to replace the whiteboard used for tech dispatching and eliminate the running back and forth of service advisor and techs. Two years later Matt is enjoying consistent shop operation, an overall boost in morale, transparency in inspections and educational information for motorists, and unparalleled customer satisfaction.