Vehicle Pick Up Essentials

Vehicle Pick Up Essentials

Enforcing a consistent process at vehicle pick up will not only leave your customers feeling great about their visit with you, but it is also critical to retaining your customers for life. Just follow this one KEY step.

The Winning Formula: SmartFlow + Coaching

The Winning Formula: SmartFlow + Coaching

Although AutoVitals has tremendous experience in training shops on best practices for The Digital Shop, we are not a business-coaching company nor is that our intention in strategy. Our formula is instead, to combine the best-in-class experience the business coaches in the industry have to offer with our product expertise.

Teamwork Makes the Dream Work

Teamwork Makes the Dream Work

The Teamwork Meter in SmartFlow Good Teamwork is the main ingredient for high profitability and low attrition in your shop. Technicians, who can rely on service advisors to sell work for them based on inspections results are happy campers. Service advisors, who receive thorough inspections from Technicians with recommended actions  backed up by images of the problem areas,  will happily make the sale. Vice versa, if a tech (who is unpaid for inspections like the majority of technicians today)  sees that only a fraction of their recommended actions are sold by the service advisor as jobs,  their motivation to uncover and recommend real vehicle problems goes out the window and  pencil whipping or over-recommending  and all of the consequences that come with doing so become a daily routine. In return the service advisor stops putting any recommendations on the estimate afraid that they might blow up in their face right in front of the customer, and eventually the only jobs that will be approved are the ones the customer came in for.   Shop Owners, who continue looking for ways to turn their teams into well oiled machines with high performance techs and service advisors ask the question: “How can I measure and adjust teamwork for better performance?”     Since so much is dependent on mutual confidence and trust between technicians and service advisors, we developed the industry’s first  report assessing how well techs and service advisors work together. You can find the link to it on the Inspection Metrics Report page (see image above) called Shop Efficiency Reports Graph. The first chart you will see is a...
Images Sell – When do YOU start Digital?

Images Sell – When do YOU start Digital?

Edit Images in a Heartbeat The latest change on the Today’s Vehicles Page (TVP) makes the service advisor’s life even easier. Browsing the work order is now possible in a big floating window on the TVP. No close -reopen – close – open another WO anymore. The WO window stays open as long as you wish. You can do actions now in parallel. I predict that you won’t close the WO window anymore: just click on another vehicle title and the WO content refreshes in a heartbeat. Sending an email in parallel to an open work order? No Problem.   Browse and Edit Images In addition we have incorporate the image browser and editor into the WO Window, no matter whether images are on the work order and the inspection sheet. See the image below for an example using the inspection results report (Click on the image for more details). Clicking or tapping the work order button (1 in the image) opens the WO window with all information about the vehicle (2). You can see that all inspection topics are editable. Just click the pencil icon and modify the content.   Clicking on any vehicle image opens the image browser and editor. Clicking/tapping on the arrows will allow you to browse the images per topic/job.   Using red arrow and circle elements as well as the dimming effect turns a great image into an educational masterpiece. Check out in the image below how using the dim effect turns the attention to the detail within the red circle. Note that editing an image will create automatically a copy. Changed your...
Standard Operating Procedures

Standard Operating Procedures

A Cheat Sheet for Your Service Advisor, Technician and Yourself Scheduling an Appointment A job to-be-performed A declined job Diagnostics and Test Results Inspection Results OEM or other Service Recommendations Technician Part Estimated Item (Part and Job)  Add an item (e.g., a part or job)Assign vehicle, job etc. to technicianComplete item (job or inspection)Authorize a jobUse TeE-Time to clock in, out, and select activities like "Waiting for parts"Email (or text message where possible) documents and/or links to motorist  ICONS How to use the Standard Operations Page (SOP) Instructions The following page describes each step in the recommended workflow and how Service Advisors and Technicians use the Point of Sales software (POS), SmartFlow and the tablet. Each element on the estimate (dotted line square) and work order (solid lined square) is represented by an icon (see below) and an additional icon listed below explains what is being done with the element in the workflow step. Scheduling an Appointment   A job to-be-performed   A declined job   Diagnostics and Test Results   Inspection Results   OEM or other Service Recommendations   Technician   Part   Estimated Item (Part and Job)     Add an item (e.g., a part or job) Assign vehicle, job etc. to technician Complete item (job or inspection) Authorize a job Use TeE-Time to clock in, out, and select activities like “Waiting for parts” Email (or text message where possible) documents and/or links to motorist   Go to the workflow step below and expand the section by clicking on the header segment. Lets start with the first step: Clock In  (for clients not using TeE-Time please skip to Waiting on Drop Off)   Click here to learn more about SOP...
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