Changing your PoS Server Guidelines

Changing your PoS Server Guidelines

      Point of Sale (PoS) Server Modification Guidelines               Before changing your Point of Sale software (PoS)… If you are going to be switching to a new PoS vendor or upgrading your PoS to a newer database technology (i.e. moving from an Access to a SQL database), your new software provider MUST transfer service history from the previous PoS. Then, please submit a ticket once the new PoS is in place so that we can begin the re-installation. A change in PoS software will always result in a 3-5 day re-installation process and a subsequent $250 setup fee.     Before making changes to your PoS server computer… Check-in with AutoVitals and with your other software providers to determine if your change will affect their program. In order for data integration to work, our system requires the exact path to where all your shop’s data is located on the server computer. If you REPLACE the server, ADD a server or CHANGE the name of your existing server computer, our systems will not know the path to access to your shop’s data. When any server change occurs, AutoVitals has to re-do the same steps that we did when your shop was originally set up. These steps are quite complex and require our software engineers. In total, it can take 3-5 days before your shop is back up and running and you will be invoiced for a $250 setup fee.   But wait, the change of SERVER fee can be avoided! In order to avoid the setup fee, make sure to have the new computer name exactly match...
Instructions to Improve your SmartFlow Fitness Results

Instructions to Improve your SmartFlow Fitness Results

How do I interpret my SmartFlow Fitness results? First let’s review your overall score, then the score at the router.   Overall Score Perfect You’re good to go! You have great WiFi coverage and internet speed, every area completed the Fitness test in 10 seconds or less and you can use your tablets reliably in all areas of the shop. Not Perfect Most shops will fall into this category. This means one or more areas where you ran your test took more than 10 seconds to complete which is typically caused by a lack of WiFi coverage, WiFi interference or insufficient bandwidth on your internet connection. The next step is to analyze your results at the router. Needs Work Stop! Do not pass go! Tablets will run slowly or not at all so there’s some work to be done before your shop can move into the digital age. Most likely there’s either a very poor WiFi connection, faulty equipment or a slow internet connection. Keep reading to learn how to improve! Router Score Perfect If you see Perfect results near the router, but Not Perfect or Needs Work in other areas of the shop this is typical of insufficient WiFi range or WiFi interference. This means that tablets will work great in some areas of the shop but may be slow or lose connection in areas farther from the router like the parking lot which will slow down your technicians. The good news is that a perfect score at the router means that the internet connection to the shop is fast and there are no apparent issues with the router...
 [otw_is sidebar=otw-sidebar-1]