Using the Tablet Based Electronic Inspection Sheet
Welcome to round two of the development of the Electronic Inspection Sheet and its integration in the shop workflow. We have recorded a brief video of how the app works, how it is configured and how it will be integrated with AutoVitals. Please feel free to respond with your feedback.
Thank you in advance and stay tuned for the next round.
We've recently uncovered a great potential for dramatic productivity gains in the interactions between service advisors and technicians. Today most vehicle inspections are recorded by a technician using pre-printed paper forums. Once completed the service adviser usually reenters the inspection findings in a shop management software application.
And finally, the customer is usually contacted by phone to ask them for authorization of the estimate, based on the inspection results. Using the new AutoVitals electronic inspection sheet or EIS, our pilot shops, which average 60 cars per week, have revealed saving of over an hour per day. as well as increased levels of customer satisfaction.
So before we take a look, let me tell you how it all works. To begin, the service advisor selects an inspection sheet from a list of pre designed forms on the AutoVitals website and assigns that to a technician. Real time integration between AutoVitals and you shop management software makes all vehicle information instantly available.
Next, the technician performs an inspection and records his results simply by tapping on the EIS screen. He can also add images or video to record more detailed descriptions or problems. Once submitted, the service advisor is informed with the results and can quickly create an estimate, based on the inspection findings.
The inspection results can also be presented directly to the motorist, so they stay updated through the process. And the images can be used by the service advisor. to educate the motorist about the inspection results. The electronic inspection sheet is fully configurable, and can be shared upon multiple technicians or shops.
It has been designed to run on tablets specifically selected for the challenging shop environment. And based on our in shop testing of our ruggedized devices, we recommend using an outer box housing with either the i iPad or the Galaxy Tab II. Okay, let's have a quick look at the auto vitals electronic inspection sheet.
To begin the service advisor selects an inspection sheet and assigns it to a technician. Note that any number of inspection can performed, from as simple as a 10 point inspection or a complex as a 72 point inspection. Each sheet has up to 4 sections, with up to 18 topics each. This allows for complete flexibility by assigning each section in the order that your technician walks around the vehicle during the inspection.
Once a topic is selected, in this example rotors and drums, the first step is to define the severity of the problem. This status will be used later to allow the advisor to filter for the most urgent jobs. You can see that the conditions and default actions for those conditions are predefined for rotors and drums.
If additional actions, or more details are required, they can also be entered at this time. Often, images say more than a thousand words, especially when educating the motorist. The camera in the tablet device can instantly capture an image of the problem area and store it with the inspection findings.
In the case of complex problems, or situations requiring a more detailed description, the technician can record his findings directly by voice. Both images and voice files are uploaded immediately to the server and made available to the service advisor, so they can in turn use them to both assess the degree of the problem and to share them with the motorist, so they can see the problem without entering the work area.
Submitting the sheet then finishes the inspection and the service advisor is alerted that the inspection is complete. All the details about the inspection are now available to the service advisor, in a single page on his computer. which is then stored as part of the vehicles service history. The results are sorted by severity, and images can be explored and selected to make them available to motorists as part of job educator.
Voice recordings also help the service advisor to create a more accurate estimate and recommend the right repair jobs to the motorist. Let's take a look at how to configure the device. Configurations can be shared among several technicians, leading to greatly improved activity. You won't use paper inspection forms at all anymore, and you can create as many different inspections as needed.
The ability to defined severity status allows for MAP compliant inspection sheets. MAP stands for motorist assurance program. And its goal is to offer a standardized way of assessing the severity of an inspected problem. And in the event that any repair condition requires a technician to enter additional notes.
Just use a configuration to provide the context, and all the technician needs to do is complete the note. It's all easy, fast, and completely guided. So if you'd like more information, about the electronic inspection sheet from AutoVitals. Call us today at (866)949-2848, or visit us on the web at www.autovitals.com.
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The AutoVitals TV Service Recommendation Library is available! It uniquely educates motorists about specific repair topics by answering What the service is about, Why should I have this work done, and What if I don’t do it now? Motorists have immediate access to the video information at the time of need, at the counter or at home and work.
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